If you believe your item has a manufacturing fault please visit a SUBTYPE store, along with proof of purchase, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability.
If you're unable to visit us in-store, please contact our SUBTYPE Curators here for an assessment. Please provide proof of purchase. We will also require images of the item from all angles, including the tag showing the item numbers. If your item is deemed faulty, you'll be issued a full refund.