If you are not 100% satisfied with your purchase, you can return your item(s) within 60 days of dispatching your order, if you meet the below return conditions.
- It was not purchased on sale at markdown prices
- In its original condition
- Unworn, unmarked and unwashed
- In the original packaging or box
- Not defective as a result of misuse
- Tags still attached
For any purchases made through our online store, you are welcome to go back in-store and return the item in person. Please note that we are unable to offer refunds for any orders placed via PayPal. For further information, please see our Returns Policy.
If you are based in Sydney and have purchased from our online store, you are welcome to head into our pop-up store for a return/exchange.
Please click here for directions to our pop-up store in Sydney.
To organise your online return, please contact our Customer Experience team here to do so.*
*You will be asked to provide your proof of purchase as well as some photos to confirm that the item/s are in a good condition.
*Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.
HOW DO I RETURN IF I PURCHASED WITH AFTERPAY?
If you paid with Afterpay, you are welcome to head into your local store to return the item or you can post the item back to us.
You can find out more information on our Returns Policy here.
When your refund has been processed, Afterpay will send you an email to confirm make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges however you are welcome to re-purchase on a new barcode.
If you have any further enquiries regarding Afterpay, you can head over to their website for more information.
HOW DO I RETURN IF I PURCHASED WITH PAYPAL?
If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.
You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.
For instructions on how to return your item, please see our Returns Policy.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
You can, however, get your money back on your return shipping fee. Click here for more information.