Returns Policy
If you are not 100% satisfied with your purchase, you can return your item(s) within 60 days of dispatching your order, if you meet the below return conditions.
- It has been 30 days or less since the date of dispatch
- It was not purchased on sale at markdown prices
- The item was not purchased at a discounted price
- The item is NOT a limited release product
- It was not purchased on sale at markdown prices
- In its original condition
- Unworn, unmarked and unwashed
- In the original packaging or box
- Not defective as a result of misuse
- Tags still attached
Cost of returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
For any purchases made through our online store, you are welcome to go back in-store and return the item in person. Please note that we are unable to offer refunds for any orders placed via PayPal. For further information, please see our Returns Policy.
How to book a return:
- To organise your online return, please contact our Customer Experience team below to receive your returns authorisation label* (*You will be asked to provide your proof of purchase as well as some photos to confirm that the item/s are in a good condition).
- Package your return in another carton or satchel to protect the original packaging. Attach the label to the outside of your parcel
- Visit your nearest Post Office and pay for postage
- Keep your return tracking number so you can track when the parcel arrives back at our warehouse (Note: Refunds are unable to be processed unless received)
- Upon receipt, your return will be assessed and processed within 2-3 business days
- If approved, your refund will reflect within 2-5 business days.
HOW DO I RETURN IF I PURCHASED WITH AFTERPAY?
If you paid with Afterpay, you are welcome to head into your local store to return the item or you can post the item back to us.
You can find out more information on our Returns Policy here.
When your refund has been processed, Afterpay will send you an email to confirm make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
Unfortunately, we are unable to facilitate exchanges however you are welcome to re-purchase on a new barcode.
If you have any further enquiries regarding Afterpay, you can head over to their website for more information.
HOW DO I RETURN IF I PURCHASED WITH PAYPAL?
If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.
You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.
For instructions on how to return your item, please see our Returns Policy.
Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.
You can, however, get your money back on your return shipping fee. Click here for more information.