1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below. Please note: purchases made in store cannot be returned online.
- Item is returned/exchanged within 30 days from the date of purchase
- Item is unworn, unmarked and in its original condition
- Item is in its original packaging with tags attached
- Item was NOT purchased on sale (excludes items purchased with a discount code or gift card)
- Item is NOT a limited release item
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Book your return below and follow the prompts to pay for and print a returns shipping label. Attach the label to your parcel and drop it off at your nearest Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order.
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.