We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 60 days of purchase. Double-check that your items meet our Returns Policy and the main requirements:
- It was not purchased on sale at markdown prices
- In its original condition
- Unworn, unmarked and unwashed
- In the original packaging or box
- Not defective as a result of misuse
- Tags still attached
Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.
Please follow the instructions here on how to organise your return.
CAN I RETURN OR EXCHANGE AN ITEM I BOUGHT MORE THAN 60 DAYS AGO?
We're happy to accept change of mind returns within 60 days of receipt where the item is in new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.
Please refer to our Returns Policy to see the full details, however, if your item was purchased more than 60 days ago, SUBTYPE cannot offer a refund.
HOW DO I RETURN OR EXCHANGE AN IN-STORE PURCHASE?
If you made a purchase in a store, you must return your item to a store location. We are unable to accept in-store returns to our online warehouse.
We will be happy to provide you with an exchange, store credit or refund provided that the items are in their original condition, with tags attached, in their original packaging and proof of purchase.
CAN I RETURN OR EXCHANGE AN ONLINE ORDER IN-STORE?
If you would like to avoid return postage fees, you are welcome to visit our store and return or exchange your shoes in person. Just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal.
Remember, you cannot return an item purchased with PayPal in-store. You'll need to post it back to us. You can check out our Returns Policy for more information.
Having difficulties? Get in touch with the Customer Experience team here and we’ll be able to assist you.