Your order may be delayed in dispatch if we require further payment information to process the purchase. Reasons for cancellation include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- The purchase does not pass our security check
- The purchase has connections to previous fraudulent orders
SUBTYPE may require further verification of your order to ensure that it is authorised by the cardholder.
Our SUBTYPE Curators may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
We care about the safety of our customers, their personal information and the protection of their funds.
If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our SUBTYPE Curators will provide more information.