Please note that this policy applies to in-store purchases only. Please see our Online Returns & Exchanges Policy for more information on purchases made in-store.
Updated as of 25/08/21: We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.
If you are not 100% satisfied with your in-store purchase, you can return your item(s) for a full refund (excluding postage) provided the following Terms and Conditions are met.*
- The item is returned within 30 days of receipt of purchase.
- The item is is not a sale, discounted or limited release item.
- The item is unworn, unmarked and unwashed.
- The original tags are attached.
- The item must be in its original, undamaged packaging or box.
SALE ITEM POLICY
We do not accept returns for any item purchased on discount or sale, unless deemed faulty.
LIMITED RELEASE POLICY
Due to limited nature of our releases, we cannot accept returns on any limited release item, unless deemed faulty.
*We reserve the right to reject any returns that do not comply with our return conditions.
In-store conditions
In-store purchases cannot be returned or refunded to the online store at this point in time.
Exchanges & store credit
In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our team to decide whether a full refund will be provided.
Credit notes are valid for 12 months. Credit notes must be presented at the time of redemption.
Faulty items
We will gladly accept returns for any faulty item(s) provided that it is a genuine manufacturing fault.
Please click here for more information on in-store faulty assessments.