How long does delivery take?
Just placed an order? All orders are shipped using StarTrack Express delivery!
Please Note - your order can take 1-3 business days to be dispatched by our team, before delivery times begin.
LOCATION DELIVERY TIMEFRAME Australia Metropolitan 1-2 Business Days Australia Rural 2-3 Business Days
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* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of SUBTYPE.
How do I track my order?
Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery.
You can enter your tracking number at the link below for the most recent updates:
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I checked out as a guest | We'll email your tracking number and link once your order has been shipped.
I have an account | Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse.
How much is shipping?
SUBYTPE provides free delivery on orders $220 AUD and over.
SPEND SHIPPING COST DELIVERY SERVICE Over $150 FREE StarTrack Express Under $150 $15 StarTrack Express
How long will it take to process and dispatch my order?
We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you'll receive an email notification with a tracking number.READ FULL ARTICLE
During peak periods (sales or public holidays), dispatch times may be longer.
Can I update my delivery address after I've placed my order?
Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address before it is packed.
If you have just placed your order, or you have not received a tracking number:
Please contact our SUBTYPE Curators here.
There is a short window of time before it's ready to be shipped that we may be able to update the address for you.
If you have been sent a tracking number:
We are unable to update a delivery address once an order has been packed.
Please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address. Any address updates completed by StarTrack will add an additional business day for delivery on top of the standard delivery time.READ FULL ARTICLE
Do I need to be home for delivery?
All SUBTYPE orders require signature on delivery.
If you're not home at the time of delivery, the courier will leave a notification card for collection at the nearest Post Office.READ FULL ARTICLE
Click & Collect
Can I order online and collect it from a SUBTYPE store?
Yes, SUBTYPE offers Click & Collect at all store locations for no additional charge.
Click & Collect is available to select at the 'Shipping' stage of checkout, pending stock availability.
When can I pick up my Click & Collect order?
SUBTYPE aims to have Click & Collect orders ready for same day collection.
You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team.
Important: If you need to nominate someone other than yourself to collect the order, please notify our SUBTYPE Curators here. The nominee will also be required to show a form of I.D.
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Can I cancel my Click & Collect order?
Click & Collect orders can be cancelled, simply contact our SUBTYPE Curators via Live Chat here and provide us with your order number.READ FULL ARTICLE
Click & Collect is not available for my item?
Only SUBTYPE stores with your item in-stock will appear available for Click & Collect. View our delivery timeframes here.READ FULL ARTICLE
Can I cancel my order?
Unfortunately, we're unable to cancel an order once it's placed.
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Once you receive your item(s), you can return them in accordance with our Returns Policy.
Can I change the size or colour of an item after I've placed my order?
Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.READ FULL ARTICLE
How does ordering in-store work?
If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house. Your item will be delivered within 1-3 business days.
Returning an in-store order
If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions.
Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card.READ FULL ARTICLE
How long will my in-store order take to arrive?
If you ordered in-store, delivery can take 1-3 business days. See our Delivery Timeframes for more information.
Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.READ FULL ARTICLE