Delivery

Due to the increased impact of COVID-19 and reduced courier hours, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Please note that all orders are dispatched the next business day (Monday to Friday excluding public holidays).

 Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays.

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of SUBTYPE.

4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

We do our best to ensure that your order is processed and dispatched within 24 hours of being received. Please note that all orders are dispatched the next business day (Monday to Friday excluding public holidays).

View our Delivery Timeframes for more information.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.

You can check out our Delivery Timeframes to help you estimate the arrival of your order.

Tracking Notification 

Your tracking number will be sent with the subject "Your SUBTYPE Order SUB0000000 has been shipped".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at StarTrack.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

If you haven't received your order by the estimated delivery date, contact the SUBTYPE Curators below and we'll help track it down.

Please see below for our delivery options and shipping fees.

Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. 

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

We currently only deliver to addresses within mainland Australia and Tasmania.

Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands. 

Click & Collect allows you to purchase shoes online and head directly into the store to pick them up.

Simply add the product to our cart and follow through to the checkout. Once you enter your details, there will be a field that allows you to select ‘Click & Collect'.

Once your order is placed, our in-store team will be notified and they’ll proceed with packing your order. Once it’s ready, we’ll send you an email letting you know that your order is ready to be collected.

Please wait until you have received this email before going in-store to collect.

Please ensure you bring along the below documents when collecting your order:

1. Order confirmation or proof of purchase
2. Photo I.D (so we know it's you)

If you need to nominate someone other than yourself to collect the order, we require prior contact with our SUBTYPE Curators. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be an indicator that you’re all clear to head into the store location and collect the order.

Please wait until you have received this email before going in-store to collect. 

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.

- Personal ID (ie, your driver's license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our SUBTYPE Curators*

*We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

We offer Click & Collect to help you minimize your contact in-store. Please refer to your "Ready for Collection" email for your nominated store and head over to our store locator for your local store's trading hours. Alternatively, you can give the store a call to confirm trading hours before heading in.

If for any reason you're unable to pick up your Click & Collect order from store or would like to cancel, please get in touch with our SUBTYPE Curators below and they will assist you.

Please ensure that you include your order number (you can find this in your confirmation email) when contacting us so we can assist you in the quickest way possible. 

Due to the impact of COVID-19, we are experiencing further delays in delivery times. Please see our current delivery timeframes here. 

If your size isn't available in-store, our in-store team can order your item from another store across Australia, if available, and have it delivered to your front door. We will take your payment in-store at the time of the order and any shipping costs will be on us. 

Delivery times

Your item will be delivered within 1-3 business days. Once your item/s have been dispatched, you will receive your tracking details.

Returning an in-store order

If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card.