Delivery

Our delivery options, timeframes and costs are as below:

IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays). 

*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of SUBTYPE.

Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.

Authority to Leave:
There is no option to provide Authority to Leave at checkout, as our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. For further information, please see here. 

The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.

Extended Holiday Returns Policy:

All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.

Orders made beyond this timeframe will follow our regular 30-day return policy. 

Order Cut-Off Dates:

*Please Note: All times listed are in Local Time

Express Delivery:

1-Hour Click & Collect: Please see here for further information on Click & Collect. 

*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of SUBTYPE.

From everyone at SUBTYPE, we wish you a very happy holiday and new year.

Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery. 

You can enter your tracking number at the link below for the most recent updates:

I checked out as a guest  |  We'll email your tracking number and link once your order has been shipped. 

I have an account  |  Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse. 

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address. 

If you have just placed your order, or you have not received a tracking number:

Please contact our SUBTYPE Curators here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. There is a small window in which they may be able to update your address. Any address updates successfully completed by StarTrack will add an additional business day for delivery on top of the standard delivery time.

All SUBTYPE orders require a signature on delivery, and our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. 

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

Yes, SUBTYPE offers Click & Collect at all store locations for no additional charge. 

Click & Collect is available to select at the 'Shipping' stage of checkout, pending stock availability. 

SUBTYPE aims to have Click & Collect orders ready for same-day collection.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team. 

Important: If you need to nominate someone other than yourself to collect the order, please notify our SUBTYPE Curators here. The nominee will also be required to show a form of I.D.

Our SUBTYPE Curators may be able to cancel your Click & Collect order once it has been placed.

Simply get in touch below and provide us with your order number (starting with SUBAU). We'll provide you with the next steps.

No results when you enter your postcode for Click & Collect? Only SUBTYPE stores that have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes HERE. 

Unfortunately, we're unable to cancel an order once it's placed. 

Once you receive your item(s), you can return them in accordance with our Returns Policy. Please see here for instructions on returning your order. 

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

When you receive your order, you can return it as long as your item(s) adhere to our Returns Policy. Please see here for further information on returns and our Returns Policy. 

If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your home address. Your item will be delivered within 1-3 business days. 

Returning an in-store order

If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order, please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card. 

If you ordered in-store, delivery can take 1-3 business days. See our Delivery Timeframes for more information.

Once your item/s have been dispatched, you will receive your tracking details to the nominated email. For more information on how to track your order, click here.