Delivery

Just placed an order? All orders are shipped using StarTrack Express delivery!

Please Note - your order can take 1-3 business days to be dispatched by our team, before delivery times begin.

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of SUBTYPE. 

Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery. 

You can enter your tracking number at the link below for the most recent updates:

I checked out as a guest  |  We'll email your tracking number and link once your order has been shipped. 

I have an account  |  Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse. 

SUBYTPE provides free delivery on orders $220 AUD and over. 

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you'll receive an email notification with a tracking number. 

During peak periods (sales or public holidays), dispatch times may be longer. 

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address before it is packed. 

If you have just placed your order, or you have not received a tracking number:

Please contact our SUBTYPE Curators here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address. Any address updates completed by StarTrack will add an additional business day for delivery on top of the standard delivery time. 

All SUBTYPE orders require signature on delivery. 

If you're not home at the time of delivery, the courier will leave a notification card for collection at the nearest Post Office. 

Yes, SUBTYPE offers Click & Collect at all store locations for no additional charge. 

Click & Collect is available to select at the 'Shipping' stage of checkout, pending stock availability. 

SUBTYPE aims to have Click & Collect orders ready for same day collection.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team. 

Important: If you need to nominate someone other than yourself to collect the order, please notify our SUBTYPE Curators here. The nominee will also be required to show a form of I.D.

Click & Collect orders can be cancelled, simply contact our SUBTYPE Curators via Live Chat here and provide us with your order number. 

Only SUBTYPE stores with your item in-stock will appear available for Click & Collect. View our delivery timeframes here. 

Unfortunately, we're unable to cancel an order once it's placed. 

Once you receive your item(s), you can return them in accordance with our Returns Policy. 

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house. Your item will be delivered within 1-3 business days. 

Returning an in-store order

If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card. 

If you ordered in-store, delivery can take 1-3 business days. See our Delivery Timeframes for more information.

Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.