Delivery

In light of recent New South Wales Government updates, we do not anticipate that our delivery times or fulfilment capabilities will be impacted.

Our Operations team are monitoring the situation closely, following directives from the NSW Government and our courier partners.

We’ve made necessary adjustments to our processes so our teams can operate safely while fulfilling your orders during the busy holiday season. Our online store is open 24/7 and is the best way to remain safe while shopping! 

For continued updates, please refer to the information provided by the New South Wales Government here.

All Subtype stores are operating with new safety protocols to comply with Government directives.

Please see below for our COVID-safe plan implemented in both stores.

Hygiene and social distancing measures

To help make our stores safer, we’ve introduced a COVID-safe plan to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Mandatory face coverings in-store (VICTORIA ONLY)
As per Victorian Government guidelines, all Victorians must wear a fitted face mask when they leave home. Please note that face shields, bandanas, scarves or loose snoods will no longer be considered a sufficient face covering. We reserve the right to refuse entry to customers who refuse to comply.

For all other states, face masks are not mandatory however they are encouraged.

Introduce a limit to the number of customers in-store at any given time

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.

Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

SUBTYPE.

Please note that we do not offer International Shipping at this stage. We apologise for the inconvenience.

We do our best to ensure that your order is processed and dispatched within 24 hours of being received. Please note that all orders are dispatched the next business day (Monday to Friday excluding public holidays).

Free Express Delivery on orders over $150 Australia Wide
The courier will text and email you with shipment tracking details. Please allow 1-3 business days (Mon-Fri) transit time. 

$10 Express Delivery on orders under $150 Australia Wide
The courier will text and email you with shipment tracking details. Please allow 1-3 business days (Mon-Fri) transit time. 

 
Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays. Please refer to Australia Post for more information.

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of SUBTYPE.

Need help tracking your order? Click here.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.

Tracking Notification 

Your tracking number will be sent with the subject "Your SUBTYPE Order SUB0000000 has been shipped".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at Australia Post.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

If you haven't received your order by the estimated delivery date, contact the SUBTYPE Curators below and we'll help track it down.

Please see below for our delivery options and shipping fees.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within Australia.

We deliver to addresses across mainland Australia & Tasmania. 

For more information on remote island deliveries see here. 

We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location. 

Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery. 

Please note that remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of SUBTYPE's control. 

If you would like to double-check delivery to your location, please get in contact with the SUBTYPE Curators below.

Need it now? SUBTYPE offers 1 Hour Click & Collect.

Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour. 

Please wait until you’ve received this email before heading in-store to collect.

Ts & Cs 

1 Hour Click & Collect is only available where your purchase:

• is finalised on a day on which your nominated SUBTYPE store is open for business;
• is finalised one (1) hour before your nominated SUBTYPE store closes for that day 
• is available for Click & Collect 
• is not affected by an event outside the reasonable control of SUBTYPE (including any impediment caused by the fraud analytic pre-screening process)

Click and Collect allows you to purchase shoes online and head directly into the store to pick them up.

Simply add the product to our cart and follow through to the checkout. Once you enter your details, there will be a field that allows you to select ‘Click & Collect’.

Once your order is placed, our in-store team will be notified and they’ll proceed with packing your order. Once it’s ready, we’ll send you an email letting you know that your order is ready to be collected.

When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

Please ensure you bring along the below documents when collecting your order:

1. Order confirmation or proof of purchase
2. Photo I.D (so we know it's you)

If you need to nominate someone other than yourself to collect the order, we require prior contact with our SUBTYPE Curators. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be an indicator that you’re all clear to head into the store location and collect the order.

When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.

- Personal ID (ie, your driver's license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our SUBTYPE Curators*

*We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Click & Collect is only available if you are within the radius of the store. If this option does not appear then, unfortunately, we are unable to offer Click & Collect. However, we do offer express delivery to almost anywhere in Australia.

More info? You can check out our Delivery Information here.

Once you have placed an order, you will receive an email notification when it is ready to be picked up from your nominated store. We recommend checking your spam/junk mail as it can sometimes land in there.

If for any reason you're unable to pick up your Click & Collect order from store or would like to cancel,  please get in touch with our SUBTYPE Curators below and they will assist you.

Please ensure that you include your order number (you can find this in your confirmation email) when contacting us so we can assist you in the quickest way possible.