Delivery

Delivery within Australia. All orders are shipped using StarTrack Express delivery.  

* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of SUBTYPE. 

Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery. 

I checked out as a guest  |  We'll email your tracking number and link once your order has been shipped. 

I have an account  |  Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse. 

SUBYTPE provides free delivery on orders $220 AUD and over. 

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you'll receive an email notification with a tracking number. 

During peak periods (sales or public holidays), dispatch times may be longer. 

Our team work quickly to get orders picked, packed and out the door to you. If you need to update the delivery address please contact our SUBTYPE Curators via Live Chat or on 0480 015 179. There is a short window of time before it's ready to be shipped that we can update the address for you. 

Alternatively, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address. Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.

All SUBTYPE orders require signature on delivery. 

If you're not home at the time of delivery, the courier will leave a notification card for collection at the nearest Post Office. 

Yes, SUBTYPE offers Click & Collect at all store locations for no additional charge. 

Click & Collect is available to select at the 'Shipping' stage of checkout, pending stock availability. 

SUBTYPE aims to have Click & Collect orders ready for same day collection.

You're able to collect your order once you've received the ready-for-collection email. Please be prepared to show your order confirmation and photo ID to our in-store team. 

Important: If you need to nominate someone other than yourself to collect the order, please notify our SUBTYPE Curators here. The nominee will also be required to show a form of I.D.

Click & Collect orders can be cancelled, simply contact our SUBTYPE Curators via Live Chat here and provide us with your order number. 

Only SUBTYPE stores with your item in-stock will appear available for Click & Collect. View our delivery timeframes here. 

To request an order cancellation please contact our SUBTYPE Curators either via Live Chat or on 0480 015 179. Please note, we'll be unable to cancel your order if it's been packed or dispatched from our warehouse. If outside of working hours, please lodge a request via email.

Once your order has been placed, we're unable to change the items. Please contact our SUBTYPE Curators either via Live Chat or on 0480 015 179. If your order has not been packed or dispatched from our warehouse, we can cancel your order so that you can reorder the correct size, colour or item. 

If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house. Your item will be delivered within 1-3 business days. 

Returning an in-store order

If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card. 

If you ordered in-store, delivery can take 1-3 business days. See our Delivery Timeframes for more information.

Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.