Delivery

For everyone's safety, we've made the difficult decision to temporarily close both our Melbourne & Sydney stores, effective from 5 pm Friday 27th of March.

You can still shop with us online at www.subtypestore.com.

We will be closely monitoring the situation and will let you know when our stores are open again.

If you have any questions or concerns, you can get in contact with our Customer Experience team below.

Thanks for your loyalty and understanding as we continue to work through this together.

Team Subtype.

We understand you may have questions, we’ll do our best to answer below: 

DELIVERY

Due to restrictions in the freight network, there may be further delays to your delivery. For regular delivery updates, check out our article here.


CUSTOMER EXPERIENCE TEAM

Our Customer Experience team are still here to have a chat about all things sneakers... or if you just need a friend. 

They're practising social distancing in the comfort of their PJs at home. Operating hours are from 9 am - 5 pm (AEST) Monday to Friday. Note there may be 1-3 delay in responding to your emails. 

We’re all in this together.

Our number one priority is safety - for our customer, our teams and our community.

For any orders placed over the Easter long weekend, please allow an additional 1-2 business days for delivery.

Our Customer Experience teams are working from home to ensure we're following Government-advised best practices.

We're operating from Monday to Friday 9 am to 5 pm, here to help with your order, sizing questions and product recommendations as always! 

We're operating with a small team and are working hard to ensure your questions are heard and answered. There’ll be a significant delay in response and we appreciate your patience at this time.

Australia Post remains fully operational across Australia during government restrictions on non-essential activity. Customers can be assured, they will continue to be able to send and receive parcels during this time.

To ensure the safety of the customers and team, some changes have been made to their standard delivery procedures, in line with Australian government regulations:

• If you’re home at the time of delivery, drivers will confirm that you are the intended recipient of the parcel. Couriers will then sign for the item on your behalf.
  
  
• Australia Post has advised that for any customers who are showing symptoms, do not visit the Post Office during this time.
  
  
• Please note that Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.

If you have any questions, feel free to reach out to our Customer Experience team below.

For any further updates, please visit the Australia Post website for more information.

For any orders placed over the Easter long weekend, please allow an additional 1-2 business days for delivery on top of the standard delivery times.

SUBTYPE aims to deliver your order within 2-7 business days to almost anywhere in Australia.*

We do our best to ensure that your order is processed within 24 hours of being received. Please note that all orders are dispatched the next business day (Monday to Friday excluding public holidays).

Once your order is dispatched you will receive a confirmation email with your tracking number.

Please see below for delivery options and fees:

These times are an estimate only and can vary state by state.

*Please expect potential delivery delays during peak holiday periods.

You can check out our holiday season delivery time frames here.

We pride ourselves on our fast delivery. When your order is dispatched from the warehouse you'll be sent an email containing your tracking information to keep you updated throughout your purchase journey.

You can check out our Delivery time frames for more information.

Having difficulties? If you haven't received your order by the estimated delivery date, contact our Customer Experience team below and we'll help track it down.

SUBTYPE delivers products Australia wide using StarTrack.

Once your order is dispatched you will receive a confirmation email with your tracking number.

You can track your order here.

If you have an account with us, you will be able to view the status of your order online when you log into your account.

If you have not received your tracking details within 24 hours of placing the order, please contact our Customer Experience team here.

Please see below for our delivery options and shipping fees.

We deliver to any address in Australia. Please ensure you double-check that you have entered the correct address upon checking out.

International delivery is unfortunately unavailable at this point in time. We only deliver to addresses within Australia.

First and foremost, our number one priority is the health and safety of our customers and our team.

We understand you may not feel comfortable heading into a store. In this case, reach out to our Customer Experience team below and let us know the best option for you:

1. I'd like my order to be delivered to a nominated address instead (we'll cover any shipping cost)
2. I'd like to cancel my order

**If stores are required to discontinue trade, these options may be subject to change

For the time being, we've decided to disable our Click & Collect option. This is to ensure the safety of our customers and team members.

Good news - you can still shop 24/7 online! With all online orders, you can authorise for packages to be left at your door for your convenience.

Any questions? Feel free to contact our Customer Experience team below.