Ordering

When you create an account on subtypestore.com and save your payment details, an authorisation charge of $0 or $1 will be charged. This is a common practice by banking gateways to verify cards.  Please know that this charge will be automatically voided.

For most financial institutions, a $0 authorisation will first be tried. If this authorisation is not supported, a $1 authorisation will automatically be performed. 

In any instance where a $1 authorization returns a successful result, our payment gateway immediately follow-ups with an automatic void request to cancel the transaction. This is to ensure the transaction does not settle and that it disappears from your statement as soon as possible.

If you find that the charge does not void, please contact your financial institution. 

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We currently accept payment via VISA, MasterCard, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Gift Cards

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable, and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as a store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight.

Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, please head over to their website for more information.

Afterpay is available to all people who:

• Live in Australia and are at least 18 years old;
• Are capable of entering into a legally binding contract
• Have a valid and verifiable email address and mobile number 
• Use an Australian credit or debit card to make the purchase. You are not required to fill out a credit application form.

You do not need to register prior to making your first Afterpay purchase.

When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created.

All you need to do is visit Afterpay to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.

If you have any further enquiries regarding Afterpay, you can head over to their website for more information.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our SUBTYPE Curators a call on 0480 015 179

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our SUBTYPE Curators via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select your size and click on "Add To Cart".

Once you've done this, you'll see a number in the shopping bag on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.

You'll be asked to either:

• Checkout as a guest OR
• Log into your existing account

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our SUBTYPE Curators are available to help over the phone on 0480 015 179.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.  

You will, however, receive an email with tracking information so you can still track the progress of your order.

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This is likely due to a technical error. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with the Customer Experience team below and provide your order details and a screenshot of the overcharge.  

Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Any concerns? Please reach out to the Customer Experience team below.

Don’t know what your gift card balance is? Not a problem! Get in contact with the Customer Experience team below and they will help you locate the balance.

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'My Account' in the top right-hand corner. Once you're in, click on 'View my past orders'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.

We're sorry to hear this!

As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account. 

If you're still having difficulty, we suggest clearing your cookies or using another browser. 

Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there. 

Still can't get access? Contact the Customer Experience team below and we'll be able to assist.

If you would like to create an account, please click here to do so.

You will be asked to enter the required information.

Need to reset your password? Sure thing - it's an easy process. 

Clicking 'My Account' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

If you would no longer like to receive any emails from us, please scroll down to the bottom of an email you have received from us and click 'unsubscribe'.