Which payment methods are accepted?
We currently accept payment via VISA, MasterCard, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.READ FULL ARTICLE
Gift Card - Terms & Conditions
Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
The value shown on a Gift Card includes GST.
Gift Cards are partially redeemable, and any unused balance can be used for future purchases up to the expiry date.
Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as a store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.READ FULL ARTICLE
What is Afterpay and how does it work?
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight.
Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, please head over to their website for more information.READ FULL ARTICLE
Am I eligible for Afterpay?
Afterpay is available to all people who:
- Live in Australia and are at least 18 years old;
- Are capable of entering into a legally binding contract
- Have a valid and verifiable email address and mobile number
- Use an Australian credit or debit card to make the purchase. You are not required to fill out a credit application form.
You do not need to register prior to making your first Afterpay purchase.
When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it’s your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created.
All you need to do is visit Afterpay to set up a password, and you will be able to make more purchases using Afterpay by simply entering your log in details upon checkout.
If you have any further enquiries regarding Afterpay, you can head over to their website for more information.READ FULL ARTICLE
Do you accept PayPal?
We currently accept PayPal as one of our payment methods.
Upon checking out, you can select PayPal as the payment method. You will be redirected to PayPal to complete your purchase when you place your order.
You will receive two emails. One from PayPal to confirm that your payment was successful and a separate order confirmation from SUBTYPE.
How do I use Afterpay in-store?
Prior to heading in-store, we would recommend downloading the official Afterpay App. Available on iOS and Android.
Search for SUBTYPE in the search box. Select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there.
HOW LONG IS THE BARCODE VALID FOR?
Your barcode will be valid for 12 hours and is applicable for single use only.
HOW MUCH CAN I SPEND IN A SINGLE TRANSACTION?
The maximum transaction value in-store is $800.00.
WHEN DO I HAVE TO MAKE MY FIRST PAYMENT?
The first installment will be debited once your barcode has been scanned.
IF I NEED TO RETURN MY SHOES, HOW DOES THE REFUND WORK?READ FULL ARTICLE
When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule. For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled. Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.
I checked out as a guest, and can’t see my order in my account?
When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.
You will, however, receive an email with tracking information so you can still track the progress of your order.READ FULL ARTICLE
I think i’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.
You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.READ FULL ARTICLE
I forgot my gift card pin?
Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.READ FULL ARTICLE
I’ve lost my gift card, what can I do?
Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.
Any concerns? Please reach out to the Customer Experience team below.READ FULL ARTICLE
I don’t know what my gift card balance is?
Don’t know what your gift card balance is? Not a problem! Get in contact with the Customer Experience team below and they will help you locate the balance.READ FULL ARTICLE
My gift card has just expired. Can I extend it?
All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.
If you would like to discuss, please get in contact with the Customer Experience team below.READ FULL ARTICLE
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'View my past orders'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact the Customer Experience team below and we'll be able to assist.READ FULL ARTICLE
How do I create an account?
If you would like to create an account, please click here to do so.
You will be asked to enter the required information.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Clicking 'My Account' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
Can I unsubscribe from the mailing list?
If you would no longer like to receive any emails from us, please scroll down to the bottom of an email you have received from us and click 'unsubscribe'.READ FULL ARTICLE