Ordering

What is it?

We've introduced a new raffle system. You can enter the raffle via our SUBTYPE website for the opportunity to purchase limited release & exclusive product. We know there's a high demand for these releases so we want to give everyone an equal opportunity to purchase.

Entering this raffle ensures that you'll be able to purchase your size should you win.

How do I enter?

In order to enter the raffle, there are a few conditions:

1. Entry is via the product page
2. You must either create an account with us OR log into your account
3. You'll be prompted to verify your email address, phone number, shipping details and payment details (Credit card or PayPal only.) You will not be able to enter without verifying this. 
4. You'll then be prompted to answer a specific challenge question based on the product
5. Select the product & size that you're after
6. Once done, you'll receive a confirmation email
7. If successful, you'll receive an email to confirm (please note: winners will automatically be charged if successful. If payment is unsuccessful the product will be allocated to the next customer.)
8. If unsuccessful, you'll receive an email letting you know.

Does it cost to enter?

It's free to enter and you don't have to purchase anything to enter the raffle. Simply jump onto our website and select the "Releases" category to see the full list of limited product. Choose the product that you're interested and follow the above process to enter.

When you enter a raffle and verify your payment details, you'll be charged a pending amount of $0 - $1 which will void as soon as your account is verified. Find out more here. 

Please note that payment can only be made by credit card or PayPal for SUBTYPE raffles. 

How does payment work?

When entering the raffle, you are required to verify your payment details. 

If you win the raffle, payment will be automatically deducted. If there are insufficient funds in your account, your win will be voided and passed to the next customer. 

If this happens you will receive an email letting you know that your raffle entry was unsuccessful. 

Can I withdraw or cancel my entry?

Entries can be cancelled up to 9 am, 24 hours prior to the release.

You can withdraw via the "Success" page once you've entered by clicking "Withdraw this entry".

Alternatively, You can log in to My Account, click View Entry and withdraw from there. 

If a raffle is closed, you will not be able to withdraw.

For all the Terms and Conditions, please click here.

Terms and Conditions

1.1 Australian based entries only.

1.2 Entry is for the opportunity to purchase the launch product through an online raffle.

1.3 By entering the raffle, you agree to receive marketing emails and SMS from SUBTYPE, of which you can unsubscribe at any time.

1.3. When creating an account and saving your payment card details (to enter the raffle), please expect an authorisation charge of $0 or $1 to verify the card. It will then be automatically void. For most card brands, the transactions are initially tried with a $0 authorisation. If $0 authorisations are not supported, then a $1 authorisation will be performed automatically. In any instance where a $1 authorisation returns a successful result, Braintree immediately follow up with an automatic void request to cancel the transaction to ensure the transaction does not settle and that it disappears from the card-holders statement as soon as possible. If charges do not void, please contact your financial institution.

1.4 No purchase necessary to enter. A purchase or payment of any kind will not increase your chances of being eligible to purchase the launch product.

1.5 A valid email address, valid postal address, contact phone number and your size is required to enter

1.6 Only one entry per person per launch product is allowed.

1.7 A maximum of 1 unique entry per household address is permitted.

1.8 Any duplicate entries will be disqualified. Anyone suspected of making duplicate entries, at SUBTYPE’s sole discretion, will be disqualified from all current and future SUBTYPE Raffles.

1.9 Registration details cannot be amended once submitted. If you need to change your details, please cancel your existing raffle entry via your confirmation email or Account page and re-enter

1.10 You can cancel your entry up to 24 hours before raffle is drawn.

1.11 Entries are non-transferrable.

1.12 The draw entry process is subject to change at any time at SUBTYPE’s discretion.

2. RAFFLE DRAW PROCESS

The winner(s):

2.1 Will be drawn at random from the valid entry pool and notified by email

2.2 Will be charged automatically via the payment method provided at entry to purchase the specific launch product.

2.3 The raffle draw will take place at 9am-12pm on day of launch

2.4 If you did not win, you will also be notified via email and Account that was used to enter the raffle.

3. WINNING ENTRY

3.1 Winning entries cannot be returned, refunded or exchanged unless deemed faulty.

3.2 Winning entry raffle product cannot be redeemed for cash or for store credit towards any purchase.

3.3 Orders that are re-sold, transferred, assigned or otherwise provided to anyone else will be cancelled. Anyone suspected of being a re-seller or of on-selling limited-release or limited-edition product, will, at SUBTYPE’s sole discretion, be disqualified from all current and future SUBTYPE Raffles.

3.4 Product purchased through winning raffle entry cannot be collected from store.

3.5 Release product purchased via the raffle is non-returnable for exchanges, refunds or store credit.

3.6 All winning entry launch product is subject to availability. SUBTYPE is under no obligation to supply an alternative product.

3.7 All winning entries will be notified via your online Account that was used to enter the raffle.

4. PAYMENT, FULFILLMENT + SHIPPING

4.1 Credit card or PayPal can be used as payment method for online raffles. Gift vouchers, Afterpay, promotional codes and discount codes are not available as a payment method for online raffles.

4.2 The winning entrant’s payment method provided at entry will be charged automatically upon that entrant winning the raffle.

4.3 Payment details entered at time of submission cannot be changed and will be used to take payment.

4.4 It is up to the entrant to ensure that payment details entered are correct, card or PayPal security settings are configured and there are sufficient funds in the account.

4.5 SUBTYPE is not responsible for any failed transactions including card issuer error codes or insufficient balances.

4.6 If the initial transaction is rejected for any reason, your raffle entry will be void. Please note you will not be notified of this payment failure specifically rather you will receive a generic email informing you that you did not win.

4.7 Failed winning entrants will not be able to request a new transaction attempt.

4.8 Upon payment receipt, the order will automatically be dispatched to the address provided at registration.

4.9 All orders under AUD$150 will be charged an express delivery (1-3 business days) flat rate of $10.

4.10 All orders over AUD$150 will include free express delivery (1-3 business days).

4.11 Raffle products can only be sent via express shipping and will be dispatched on the same day as raffle draw, subject to stock availability.

4.12 In the event of a failed delivery or Return to Sender due to an incomplete address, SUBTYPE cannot guarantee that the order will be sent back to the amended address. Please ensure address is correct on entry of the raffle.

4.13 Failure to fully comply will result in the winner forfeiting their entry.

GENERAL CONDITIONS:

5.1 SUBTYPE holds the right to:

(a) at SUBTYPE’s sole discretion, disqualify any entrant deemed to be reselling or on-selling limited-release or limited-edition product, violating the terms and conditions of the raffle, abusing the raffle system or in any way undermining the fairness of the raffle process. These entrants will also be disqualified from all current and future raffles or

(b) change, alter or withdraw the raffle at any time if circumstances make this necessary in order to ensure the integrity and fairness of the competition.

5.2 All raffle products are exempt from any SUBTYPE promotions

5.3 SUBTYPE accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the raffle or accepting the opportunity to purchase the launch product.

When you create an account on subtypestore.com and save your payment details, an authorisation charge of $0 or $1 will be charged. This is a common practice by banking gateways to verify cards.  Please know that this charge will be automatically voided.

For most financial institutions, a $0 authorisation will first be tried. If this authorisation is not supported, a $1 authorisation will automatically be performed. 

In any instance where a $1 authorization returns a successful result, our payment gateway immediately follow-ups with an automatic void request to cancel the transaction. This is to ensure the transaction does not settle and that it disappears from your statement as soon as possible.

If you find that the charge does not void, please contact your financial institution. 

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We currently accept payment via VISA, MasterCard, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight.

Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, please head over to their website for more information.

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This is likely due to a technical error. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with the SUBTYPE Curators below and provide your order details and a screenshot of the overcharge.  

Unfortunately, we rarely receive restocks of short-run releases.

We would recommend subscribing to our mailing list to stay in the loop about any re-stocks or new releases.

You can head to our website and scroll down the bottom to enter in your email address.

Alternatively, you can head over to our Release Page and Instagram which contains information on upcoming releases.

Sometimes we have an influx of customers all ordering the same item at the same time which causes stock discrepancies. Due to this, we are unable to fulfil all of the orders.

If you receive an email letting you know that your order was oversold, unfortunately, we were unable to fulfil part or all of your order. 

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 2 - 5 business days to show back in your account. 

Our Terms and Conditions do also cover our oversell policy that your order may be rejected due to unavailability. We also reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

We know that purchasing gifts online can be tricky, so our SUBTYPE Curators are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 0480 015 179 and press option 1. 

Don’t remember your gift card PIN? No worries! Simply reach out to the SUBTYPE Curators below and we’ll help you track it down.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Any concerns? Please reach out to the SUBTYPE Curators below.

Don’t know what your gift card balance is? Not a problem! Get in contact with the SUBTYPE Curators below and they will help you locate the balance.

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the SUBTYPE Curators below.

Gift Cards

Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

The value shown on a Gift Card includes GST.

Gift Cards are partially redeemable, and any unused balance can be used for future purchases up to the expiry date.

Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as a store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our SUBTYPE Curators a call on 0480 015 179

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our SUBTYPE Curators via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select your size and click on "Add To Cart".

Once you've done this, you'll see a number in the shopping bag on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.

You'll be asked to either:

• Checkout as a guest OR
• Log into your existing account

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our SUBTYPE Curators are available to help over the phone on 0480 015 179.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

Yes you can! Give us a call and press 1. One of our Subtype Curators will help you place an order over the phone. 

Please be aware of online scams that may use the SUBTYPE name as a means of obtaining your personal and/or banking details.

These fraudulent or misleading scams may direct you to “scam” websites modelled after SUBTYPE with heavily discounted stock, or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys. 

Please note that SUBTYPE will never ask for your personal or banking details in unsolicited communications.

We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.

If you would like more information on current scams or would like to report a scam, please contact Scamwatch via their website.

If you have any queries about a communication you have received, please get in touch with the SUBTYPE Curators through our Contact Us page.

Where to apply the discount code:
Once you've added the item to your cart, select the "Proceed to checkout" option. In the checkout, enter the code under the "Discount code" section.

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'My Account' in the top right-hand corner. Once you're in, click on 'View my past orders'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.

As a first step, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account. 

If you're still having difficulty, we suggest clearing your cookies or using another browser. 

Resetting your password may also help you sign in. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there. 

Click here to create an account. 

Need to reset your password? Click on 'My Account' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

If you'd like to no longer receive any emails from us, please scroll down to the bottom of an email you have received from us and click 'unsubscribe'.