Payment & Account

Terms & Conditions

• Customers have 30 days to return purchase item(s) from date of purchase. Please see Returns Page for full details
• No refund or exchange on worn/used items. Please see Returns Page for full details
• No refund or exchange on Sale and Nike Jordan product. Please see Returns Page for full details
• Gift Vouchers/Exchange Codes are valid for 3 years from the date of  purchase/issue
• Gift Vouchers/Exchange codes cannot be refunded.
• As shoes are tried on in-store, products may look like they have been tried on in-store. We cannot accept returns on shoes that have a small amount of wear or marks from customers trying on the product. Shoe boxes may be damaged in transit, we cannot accept returns on product because of a damaged box.

Gift Cards

• Subtype Gift Cards can be purchased in-store and are redeemable at any Subtype retail store in Australia or online at https://www.subtypestore.com/.
• Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
• Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
• The value shown on a Gift Card includes GST.
• Gift Cards are partially redeemable, and any unused balance can be used for future purchases up to the expiry date.
• Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
• Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
• Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
• We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Limited Releases (In-store or online)

• One pair per customer (Only one colour per customer).
• One entry per person (Anyone entering more than once will automatically be disqualified)
• No returns on all release product
• Discount codes cannot be used on Limited Release products, in-store or online. 
• In-store release: Must Pay with Debit Card, Credit Card or Afterpay. No store credit notes. 
• Online release: Must pay with either PayPal or Afterpay
• For in-store and online purchases we may request identification proof in the form of drivers license or passport.
• Orders by suspected resellers will be cancelled. SUBTYPE reserves the right to determine suspected resellers.
• Orders that do not comply to these terms will be cancelled.
• We recommenced for customers with a @qq.com email address to provide an alternative email address as this type of address can often bounce resulting in not being about to receive order confirmations, returns communications and any other emails from SUBTYPE.

General Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Subtype’ (hereafter also referred to as ‘We’ or the ‘Website’). Both parties accept these Conditions unreservedly. These General Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Subtype as they are used to protect your rights as a valued customer and our rights as a business.

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Subtype by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Subtype in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

SSL encrypted browsing is available for all logged-in users, but while we strive for this, we cannot guarantee that all use will be secure. While we work hard towards this, we also do not guarantee that the Website or any content provided on the Website is error-free. We manage your personal data according to our Privacy Policy.

We take great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

The prices indicated on Subtype are shown in Australian Dollars and include all local taxes but do not include delivery, inbound duties or local delivery taxes. These delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product immediately. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and then wish to return it to us in the conditions outlined under Returns, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

In the event SUBTYPE requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.

If you believe you have been a victim of fraud, please call our Customer Experience team on 0480 015 179 (press option 4 once prompted) or fill out the contact form here so we can escalate the issue appropriately.

Our privacy policy is developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act).  

We may collect your personal info to make your shopping experience as smooth as possible.

We may collect:

• Your name and contact details, such as address and phone number;
• Some personal details such as date of birth and gender;
• The name of the domain from which you access the internet;
• The date and time you access our site;
• The internet address of the Website from which you linked directly to our site
• Other information that you may supply to us.

We will not share your information with any organisations other than the ones directly related to the delivery of your purchases e.g. courier services.  

To read our full Privacy Policy, please head here.

We want to ensure that you get the best customer experience and to do this, we use cookies.

 We use cookies and other identification technologies on our site for a number of purposes, including:

• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analysing site traffic and trends
• Generally understanding the online behaviours and interests of people who interact with our services 

These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted. 

No data obtained from our use of cookies or other similar technologies is shared or given to third parties.

You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies.

Want more info? Check out our Privacy Policy.

To earn Qantas points by shopping with SUBTYPE Australia, please click the link below - and follow the steps.

This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.

If you need any further assistance, you can get in contact with Qantas Customer Support team here.

What is Afterpay? 
Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. To check if you're eligible to use Afterpay click here.

How do I use Afterpay online? 
Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

How do I use Afterpay in-store?
Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Click here for more information about in-store purchases with Afterpay. 

A tax invoice will be emailed to you shortly after you place your order online.

If you need it re-sent, please contact our SUBTYPE Curators here. 

SUBTYPE takes website and credit card security very seriously. We use high level, 128 bit SSL encryption technology whenever you enter your personal information or payment details on our site. This technology is the most advanced security software currently available for online transactions. We do not under any circumstances, store credit card details. 

For more information please see our Privacy Policy.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

To find out more and sign up, please visit PayPal's website. 

If you're having difficulty placing an order, please try the following:

If you're receiving an error message or unable to enter your payment details at the checkout, please try either of the following: 

• Remove the items from your cart, clear your browsing data and cookies and refresh the page
• Switch to another browser or device to place the order

If you still need assistance, please contact our team below: 

To check your SUBTYPE Gift Card balance and expiry date, click here and enter your card number and PIN.

Give the gift of a SUBTYPE eGift Card. Redeemable at any SUBTYPE Australia store or online at https://www.subtypestore.com/au/.

Click HERE to buy a SUBTYPE eGift Card. 

Steps 

1. Choose the eGift Card design and value
2. Add to bag and head to checkout
3. Enter your contact, delivery and payment details 
4. Add a personalised message for the recipient (optional)
5. Your eGift Card will be sent to the nominated email address*

Redeeming online 
Enter the eGift Card number and PIN at the checkout.

Redeeming in-store
Present your eGift Card on your mobile device to our in-store team.

Please note:  Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift Card value must be between $20 & $999. Gift Cards are valid for 3 years from the issue date.

Please see our Gift Card Terms & Conditions here.

*Please be sure to check any junk/spam inboxes in the event that your eGift Card has not appeared in your main inbox after purchase, as this may filter in here.

Yes you can, simply present your digital Gift Card on your phone to our in-store team at the time of purchase. 

Should you return an item purchased partly or wholly with a gift card, this amount will be issued via a new gift card.

Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards. For further information, please see our Gift Card Terms & Conditions here. 

Our Gift Card Terms & Conditions can be found under 'Gift Cards' HERE.

You can apply your discount/promo code at the checkout under "Add a Promo Code" - enter your code here, and click "Apply"

If you are still having issues, please check the discount code Terms and Conditions here. 

If your discount code is not applying at the checkout we recommend the following: 

• Ensure that you're entering the code in the correct place. Click here for more information. 
  
  
• Check that your item(s) meets our discount code terms & conditions here.
  
  
• Check the promo code’s spelling and expiry date. Our discount codes are case sensitive.

If you're still having trouble entering your discount code contact our SUBTYPE Curators here for further assistance. 

SUBTYPE does not offer a sign-up or first-time buyer discount code.

Join our mailing list to be the first to know about any promotions or offers.

To sign up, scroll to the bottom of the website and enter your email address. 

Our Discount Code Terms & Conditions are as below:

• Discount codes are one-use, case-sensitive and must be entered as exact
• Discount codes are not redeemable for sale or limited release items 
• Discount codes are only redeemable for full-price purchases online and cannot be used in-store
• Discount codes are valid for 12 months from the date of issue 
• Discount Codes cannot be exchanged for store credit 
• Should you return an item purchased with a discount code, the discount amount will not be refunded

You can place an online order as a guest, without having to create a SUBTYPE account.

We recommend creating a SUBTYPE account so you can enter raffles, easily keep track your orders, view your order history, keep up to date on news and exclusive offers and save your information, allowing you to checkout faster. 

You can sign up for a SUBTYPE online account here.

Click here to create a SUBTYPE account. 

Updating your details | 

Login to your customer account here and click into 'My Account'. Select edit and update your account information as required.

Resetting your password | 

Click here and enter your email address. You will receive an email with a link to reset your password. Alternatively, login to your customer account and select 'Change Password'.

To view your past orders, log into your account and click 'Order history'. If you placed your order as a guest, without logging in, your order will not be registered under you account. 

If you're having trouble signing into your account we recommend resetting your password. Please note that if you have signed up to our mailing list it is sperate to having an online account. 

How to reset your password 

• To reset your password click here and enter your email address. You'll be sent an email with a link to reset your password. 
  
  
• Haven't received the email? You may not have an account with us yet - Sign up here. If your email is recognised you'll have the option to reset your password. 

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.