How do I add to my Wishlist?
By selecting the heart next to the Add to Cart button, you’ll add the product to your Wishlist.
To view the items you've added to the list, select the heart in the top right-hand corner.
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Top tip: Create or sign in to your account when adding to your list so your added items will be available for you each time you visit the website.
Where can I find size guide information?
Size guides will differ between brands. Each product on our site will include its own size guide for reference. Below are general shoe and apparel size guides for mens, womens and kids.
US Men US Women UK EU 4 5.5 3 36 4.5 6 3.5 36.5 5 6.5 4 37.5 5.5 7 4.5 38 6 7.5 5 38.5 6.5 8 5.5 39 7 8.5 6 40 7.5 9 6.5 40.5 8 9.5 7 41 8.5 10 7.5 42 9 10.5 8 42.5 9.5 11 8.5 43 10 11.5 9 44 10.5 12 9.5 44.5 11 12.5 10 45 11.5 13 10.5 45.5 12 13.5 11 46 12.5 14 11.5 47 13 14.5 12 47.5 13.5 15 12.5 48 14 15.5 13 48.5 15 16.5 14 49
US Women US Men UK EU 5.5 4 3 36 6 4.5 3.5 36.5 6.5 5 4 37.5 7 5.5 4.5 38 7.5 6 5 38.5 8 6.5 5.5 39 8.5 7 6 40 9 7.5 6.5 40.5 9.5 8 7 41 10 8.5 7.5 42 10.5 9 8 42.5 11 9.5 8.5 43 11.5 10 9 44 12 10.5 9.5 44.5 12.5 11 10 45 13 11.5 10.5 45.5 13.5 12 11 46 14 12.5 11.5 47 14.5 13 12 47.5 15 13.5 12.5 48 15.5 14 13 48.5 16.5 15 14 49
GRADE SCHOOL - KIDS
US Kids UK CM EU 4 3.5 23 36 5 4.5 23.5 37.5 6 5.5 24 38.5 7 6 25 40
UK SIZE CHART: Mens & Womens - Adidas Global Footwear (incl. some UltraBOOST, 4D, Y-3 styles)
UK US Men US Women EU 3.5 4 5 36 4 4.5 5.5 36 2/3 4.5 5 6 37 1/3 5 5.5 6.5 38 5.5 6 7 40 6 6.5 7.5 39 1/3 6.5 7 8 40 7 7.5 8.5 40 2/3 7.5 8 9 41 1/3 8 8.5 9.5 42 8.5 9 10 42 2/3 9 9.5 10.5 43 1/3 9.5 10 11 44 10 10.5 11.5 44 2/3 10.5 11 12 45 1/3 11 11.5 12.5 46 11.5 12 13 46 2/3 12 12.5 13.5 47 1/3 12.5 13 14 48 13 13.5 14.5 48 2/3 13.5 14 15 49 1/3 14 14.5 15 50
COMMON PROJECTS FOOTWEAR - EU SIZING
EU US Men UK 39 6 5 40 7 6 41 8 7 42 9 8 43 10 9 44 11 10 45 12 11
EU US Women UK 34 3.5 1 35 4.5 2 36 5.5 3 37 6.5 4 38 7.5 5 39 8.5 6 40 9.5 7 41 10.5 8 42 11.5 9
XXS XS S M L XL Waist 34.5cm 37cm 39.5cm 42cm 44.5cm 47cm Out Leg 95cm 96cm 97cm 98cm 99cm 100cm Inner Leg 57cm 57cm 57cm 57cm 57cm 57cm
How can I find out when limited products are releasing?
All new release products and information can be found directly on our RELEASES page on our website:
More updates and information can also be found on our Facebook or Instagram pages:
You can stay up-to-date by subscribing to SUBTYPE's Release Alerts found at the bottom of our homepage here.READ FULL ARTICLE
How many pairs of limited product can I purchase?
Limited Release products |
Strictly one pair per customer (one colour per customer).
Raffle entries |
One entry per person. Customers who enter more than once will automatically be disqualified.
Does SUBTYPE stock vegan products?
Shop SUBTYPE's current vegan products here.
Are sold out items re-stocked?
SUBTYPE's curated collections are largely exclusive and of limited release, therefore, sold out items are generally not restocked. If you have a product question our SUBTYPE Curators are available on Live Chat.READ FULL ARTICLE
To stay up-to-date with new releases we recommend subscribing to SUBTYPE's Release Alerts found at the bottom of our homepage here. Additionally, follow the SUBTYPE Curated Gallery on Instagram here.
What is SUBTYPE Raffle and how does it work?
We've introduced a new raffle system. You can enter the raffle via our SUBTYPE website for the opportunity to purchase limited release and exclusive product. We know there's a high demand for these releases so we want to give everyone an equal opportunity to purchase.
Entering this raffle ensures that you'll be able to purchase your size should you win.
How do I enter?
In order to enter the raffle, there are a few conditions:
- Entry is via the product page
- You must either create an account with us OR log into your account
- You'll be prompted to verify your email address, phone number, shipping details and payment details (Credit card or PayPal only.) You will not be able to enter without verifying this.
- You'll then be prompted to answer a specific challenge question based on the product
- Select the product & size that you're after
- Once done, you'll receive a confirmation email
- If successful, you'll receive an email to confirm (please note: winners will automatically be charged if successful. If payment is unsuccessful the product will be allocated to the next customer.)
- If unsuccessful, you'll receive an email letting you know.
Does it cost anything to enter?
It's free to enter and you don't have to purchase anything to enter the raffle. Simply jump onto our website and select the "Releases" category to see the full list of limited product. Choose the product that you're interested and follow the above process to enter.
When you enter a raffle and verify your payment details, you'll be charged a pending amount of $0 - $1 which will void as soon as your account is verified. Find out more here.
Please note that payment can only be made by credit card or PayPal for SUBTYPE raffles.
How does payment work?
When entering the raffle, you are required to verify your payment details.
If you win the raffle, payment will be automatically deducted. If there are insufficient funds in your account, your win will be voided and passed to the next customer.
If this happens you will receive an email letting you know that your raffle entry was unsuccessful.
Can I withdraw or cancel my entry?
Entries can be cancelled up to 9 am, 24 hours prior to the release.
You can withdraw via the "Success" page once you've entered by clicking "Withdraw this entry".
Alternatively, You can log in to My Account, click View Entry and withdraw from there.
If a raffle is closed, you will not be able to withdraw.
For all the Terms and Conditions, please click here.READ FULL ARTICLE
What are the SUBTYPE Raffle Terms and Conditions?
Terms and Conditions
1.1 Australian based entries only.
1.2 Entry is for the opportunity to purchase the launch product through an online raffle.
1.3 By entering the raffle, you agree to receive marketing emails and SMS from SUBTYPE, of which you can unsubscribe at any time.
1.3. When creating an account and saving your payment card details (to enter the raffle), please expect an authorisation charge of $0 or $1 to verify the card. It will then be automatically void. For most card brands, the transactions are initially tried with a $0 authorisation. If $0 authorisations are not supported, then a $1 authorisation will be performed automatically. In any instance where a $1 authorisation returns a successful result, Braintree immediately follow up with an automatic void request to cancel the transaction to ensure the transaction does not settle and that it disappears from the card-holders statement as soon as possible. If charges do not void, please contact your financial institution.
1.4 No purchase necessary to enter. A purchase or payment of any kind will not increase your chances of being eligible to purchase the launch product.
1.5 A valid email address, valid postal address, contact phone number and your size is required to enter
1.6 Only one entry per person per launch product is allowed.
1.7 A maximum of 1 unique entry per household address is permitted.
1.8 Any duplicate entries will be disqualified. Anyone suspected of making duplicate entries, at SUBTYPE’s sole discretion, will be disqualified from all current and future SUBTYPE Raffles.
1.9 Registration details cannot be amended once submitted. If you need to change your details, please cancel your existing raffle entry via your confirmation email or Account page and re-enter
1.10 You can cancel your entry up to 24 hours before raffle is drawn.
1.11 Entries are non-transferrable.
1.12 The draw entry process is subject to change at any time at SUBTYPE’s discretion.
- RAFFLE DRAW PROCESS
2.1 Will be drawn at random from the valid entry pool and notified by email
2.2 Will be charged automatically via the payment method provided at entry to purchase the specific launch product.
2.3 The raffle draw will take place at 9am-12pm on day of launch
2.4 If you did not win, you will also be notified via email and Account that was used to enter the raffle.
- WINNING ENTRY
3.1 Winning entries cannot be returned, refunded or exchanged unless deemed faulty.
3.2 Winning entry raffle product cannot be redeemed for cash or for store credit towards any purchase.
3.3 Orders that are re-sold, transferred, assigned or otherwise provided to anyone else will be cancelled. Anyone suspected of being a re-seller or of on-selling limited-release or limited-edition product, will, at SUBTYPE’s sole discretion, be disqualified from all current and future SUBTYPE Raffles.
3.4 Product purchased through winning raffle entry cannot be collected from store.
3.5 Release product purchased via the raffle is non-returnable for exchanges, refunds or store credit.
3.6 All winning entry launch product is subject to availability. SUBTYPE is under no obligation to supply an alternative product.
3.7 All winning entries will be notified via your online Account that was used to enter the raffle.
- PAYMENT, FULFILLMENT + SHIPPING
4.1 Credit card or PayPal can be used as payment method for online raffles. Gift vouchers, Afterpay, promotional codes and discount codes are not available as a payment method for online raffles.
4.2 The winning entrant’s payment method provided at entry will be charged automatically upon that entrant winning the raffle.
4.3 Payment details entered at time of submission cannot be changed and will be used to take payment.
4.4 It is up to the entrant to ensure that payment details entered are correct, card or PayPal security settings are configured and there are sufficient funds in the account.
4.5 SUBTYPE is not responsible for any failed transactions including card issuer error codes or insufficient balances.
4.6 If the initial transaction is rejected for any reason, your raffle entry will be void. Please note you will not be notified of this payment failure specifically rather you will receive a generic email informing you that you did not win.
4.7 Failed winning entrants will not be able to request a new transaction attempt.
4.8 Upon payment receipt, the order will automatically be dispatched to the address provided at registration.
4.9 All orders under AUD$150 will be charged an express delivery (1-3 business days) flat rate of $10.
4.10 All orders over AUD$150 will include free express delivery (1-3 business days).
4.11 Raffle products can only be sent via express shipping and will be dispatched on the same day as raffle draw, subject to stock availability.
4.12 In the event of a failed delivery or Return to Sender due to an incomplete address, SUBTYPE cannot guarantee that the order will be sent back to the amended address. Please ensure address is correct on entry of the raffle.
4.13 Failure to fully comply will result in the winner forfeiting their entry.
5.1 SUBTYPE holds the right to:
(a) at SUBTYPE’s sole discretion, disqualify any entrant deemed to be reselling or on-selling limited-release or limited-edition product, violating the terms and conditions of the raffle, abusing the raffle system or in any way undermining the fairness of the raffle process. These entrants will also be disqualified from all current and future raffles or
(b) change, alter or withdraw the raffle at any time if circumstances make this necessary in order to ensure the integrity and fairness of the competition.
5.2 All raffle products are exempt from any SUBTYPE promotions
5.3 SUBTYPE accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the raffle or accepting the opportunity to purchase the launch product.READ FULL ARTICLE
Why has my account been charged $1?
When you create an account on subtypestore.com and save your payment details, an authorisation charge of $0 or $1 will be charged. This is a common practice by banking gateways to verify cards. Please know that this charge will be automatically voided.
The $1 transaction you see on your credit card statement is not a charge, just a temporary hold on funds. It is not debited into the SUBTYPE account and SUBTYPE cannot access this money.
For most financial institutions, a $0 authorisation will first be tried. If this authorisation is not supported, a $1 authorisation will automatically be performed.
In any instance where a $1 authorization returns a successful result, our payment gateway immediately follow-ups with an automatic void request to cancel the transaction. This is to ensure the transaction does not settle and that it disappears from your statement as soon as possible.
If you find that the charge does not void, please contact your financial institution.
Can I apply a discount code to a limited release item?
Discount codes can only be applied to full-price items. They are not applicable for Limited Release or Sale items, both online and in-store.READ FULL ARTICLE
Sustainability & Ethical Sourcing
Do you work with any charitable organisations?
We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.
If you or your organisation would like to collaborate with us, please contact email@example.com.
If we’d like to pursue a relationship, we’ll be in touch with the next steps.
Thanks again for expressing your interest.READ FULL ARTICLE
Can your products be recycled?
We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.
Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.
Within our business, we’re actively working on ways to reduce waste and package our products responsibly. This includes (but is not limited to) using recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.READ FULL ARTICLE
Do you promote equality and diversity?
Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respect and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.READ FULL ARTICLE
We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.
What initiatives is SUBTYPE working on to reduce environmental impact?
We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.
With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), using recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurposes athletic footwear to create new products, such as gym mats, floors and playgrounds.
If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.
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We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.
Does SUBTYPE use child labour?
At SUBTYPE, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.READ FULL ARTICLE
This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.
Do you manufacture your products?
Accent Group and its related entities are distributors, with manufacturers based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the SUBTYPE standard.READ FULL ARTICLE
Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.