Shipping Query

Just placed an order? All orders are shipped using StarTrack Express delivery!

Please Note - your order can take 1-3 business days to be dispatched by our team, before delivery times begin.

* Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of SUBTYPE. 

Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery. 

You can enter your tracking number at the link below for the most recent updates:

I checked out as a guest  |  We'll email your tracking number and link once your order has been shipped. 

I have an account  |  Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse. 

SUBYTPE provides free delivery on orders $220 AUD and over. 

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you'll receive an email notification with a tracking number. 

During peak periods (sales or public holidays), dispatch times may be longer. 

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address before it is packed. 

If you have just placed your order, or you have not received a tracking number:

Please contact our SUBTYPE Curators here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address. Any address updates completed by StarTrack will add an additional business day for delivery on top of the standard delivery time. 

All SUBTYPE orders require signature on delivery. 

If you're not home at the time of delivery, the courier will leave a notification card for collection at the nearest Post Office. 

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you'll receive an email with your tracking information.