Shipping Query

Delivery within Australia. All orders are shipped using StarTrack Express delivery.  

* Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of SUBTYPE. 

Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery. 

I checked out as a guest  |  We'll email your tracking number and link once your order has been shipped. 

I have an account  |  Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse. 

SUBYTPE provides free delivery on orders $220 AUD and over. 

We aim to pack and dispatch online orders within 1-3 business days. Once your order is dispatched, you'll receive an email notification with a tracking number. 

During peak periods (sales or public holidays), dispatch times may be longer. 

Our team work quickly to get orders picked, packed and out the door to you. If you need to update the delivery address please contact our SUBTYPE Curators via Live Chat or on 0480 015 179. There is a short window of time before it's ready to be shipped that we can update the address for you. 

Alternatively, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address. Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.

All SUBTYPE orders require signature on delivery. 

If you're not home at the time of delivery, the courier will leave a notification card for collection at the nearest Post Office. 

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you'll receive an email with your tracking information.