Shipping Query

Our delivery options, timeframes and costs are as below:

IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays). 

*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of SUBTYPE.

Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.

Authority to Leave:
There is no option to provide Authority to Leave at checkout, as our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. For further information, please see here. 

The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.

Extended Holiday Returns Policy:

All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.

Orders made beyond this timeframe will follow our regular 30-day return policy. 

Order Cut-Off Dates:

*Please Note: All times listed are in Local Time

Express Delivery:

1-Hour Click & Collect: Please see here for further information on Click & Collect. 

*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of SUBTYPE.

From everyone at SUBTYPE, we wish you a very happy holiday and new year.

Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery. 

You can enter your tracking number at the link below for the most recent updates:

I checked out as a guest  |  We'll email your tracking number and link once your order has been shipped. 

I have an account  |  Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse. 

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address. 

If you have just placed your order, or you have not received a tracking number:

Please contact our SUBTYPE Curators here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. There is a small window in which they may be able to update your address. Any address updates successfully completed by StarTrack will add an additional business day for delivery on top of the standard delivery time.

All SUBTYPE orders require a signature on delivery, and our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. 

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you'll receive an email with your tracking information.