Returns & Exchanges

We want you to be completely satisfied with our products and we're sorry to hear about your experience with our items.

If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for other retailer purchases.

Once the place of purchase has assessed your item(s) they will be able to advise the next steps!

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 30 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:

• returned within 30 days of purchase (with proof of purchase available if requested)
• unworn, unwashed and undamaged with original tags attached 
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow the instructions here on how to organise your return.

Having difficulties? Get in touch with the Customer Experience team here and we’ll be able to assist you.

We're happy to accept change of mind returns within 30 days of receipt where the item is in new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.

Please refer to our Returns Policy to see the full details, however, if your item was purchased more than 30 days ago, SUBTYPE cannot offer a refund.

We will be happy to provide you with an exchange, store credit or refund provided that the items are in their original condition, with tags attached, in their original packaging and proof of purchase.

Find your nearest store here.

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return or exchange within 30 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:

• Returned within 30 days of purchase (with proof of purchase available if requested).
• Unworn, unwashed and undamaged with original tags attached.
• In original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

You may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.

Please follow the instructions here on how to organise your return.

Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.

If you would like to avoid return postage fees, you are welcome to visit our store and return or exchange your shoes in person. Just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal.

Remember, you cannot return an item purchased with PayPal in-store. You'll need to post it back to us. You can check out our Returns Policy for more information.

Return conditions

• In its original condition
• Unworn, unmarked and unwashed
• In the original packaging or box
• Not defective as a result of misuse
• Tags still attached

*All items purchased on sale, are final and are not available to be refunded or exchanged unless there is a manufacturing fault determined. This does not apply to items where a discount code or gift card is used during checkout.

*All items marked or described as Jordan style Nike products are non-refundable or available for exchange unless there is a manufacturing fault determined.

* The majority of our shoes are limited release, and we only have a certain amount available. Please be aware that your shoes may arrive having been tried on in-store.

If you paid with Afterpay, you are welcome to head into your local store to return the item or you can post the item back to us.

You can find out more information on our Returns Policy here.

When your refund has been processed, Afterpay will send you an email to confirm make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled. 

Unfortunately, we are unable to facilitate exchanges however you are welcome to re-purchase on a new barcode.

If you have any further enquiries regarding Afterpay, you can head over to their website for more information.

If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.

You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.

For instructions on how to return your item, please see our Returns Policy. 

Please note that we do not offer exchanges for online orders.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

You can, however, get your money back on your return shipping fee. You can check out this link for more information.

Please note that all items purchased on sale are final and are not available to be refunded or exchanged unless there is a manufacturing fault determined. All product purchased for the use of a photo-shoot may not be returned under any circumstances. 

This does not apply to items where a discount code or gift card is used during checkout.

• exchange for the same item
• exchange for a different size
• a full refund (depending on the payment method)
• disagree that there is a genuine manufacturing fault and therefore not process the return.

We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, please follow the below steps.

You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our Customer Experience team for a faulty assessment.

Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team below for a faulty assessment. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.* 

*Please do not send the faulty product back without contacting us first.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.