Returns & Exchanges

1. DOES IT MEET OUR RETURN CONDITIONS? 

Before booking your return online, check that your item meets our returns conditions below. Please note: purchases made in store cannot be returned online. 

• Item is returned/exchanged within 30 days from the date of purchase 
• Item is unworn, unmarked and in its original condition 
• Item is in its original packaging with tags attached 
• Item was NOT purchased on sale (excludes items purchased with a discount code or gift card) 
• Item is NOT a limited release item 

If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.

2. PACKAGE YOUR RETURN 

Place the return into a satchel or box so that the product arrives protected and undamaged.   

Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.

3. BOOK YOUR RETURN

Book your return below and follow the prompts to pay for and print a returns shipping label. Attach the label to your parcel and drop it off at your nearest Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order. 

Start your online return HERE

WHAT'S NEXT?

Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.

Please see below for our returns conditions for Sale and Limited Release items:

Sale items 
Cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.

Limited Release items 
Cannot be returned or exchanged, unless deemed faulty. Items will clearly state 'This is a limited release item' on the product page. 

SUBTYPE purchases can only be exchanged in-store, provided your item(s) meets our conditions below.

To exchange, please bring your item in-store and proof of purchase (order confirmation email, order number or bank statement).

If you ordered online and can't make it back in-store, please post your item back to us for a refund and place a new order. Unfortunately, we are unable to facilitate exchanges via Post. Please see here for instructions on returning your order via Post. 

Return & Exchange Conditions

• Item is returned/exchanged within 30 days from the date of purchase 
• Item is unworn, unmarked and in its original condition 
• Item is in its original packaging with tags attached 
• Item was NOT purchased on sale (excludes items purchased with a discount code or gift card) 
• Item is NOT a limited release item 

Your order number is stated in your order confirmation email and will begin with #SUBAU. 

When entering your order number into our returns portal, make sure to leave out the #, or your order number will not be recognised.

Yes. If you've shopped online and had a change of mind you can return your item to any SUBTYPE store provided the item meets our return conditions below. 

• Item is returned/exchanged within 30 days from the date of purchase 
• Item is unworn, unmarked and in its original condition 
• Item is in its original packaging with tags attached 
• Item was NOT purchased on sale (excludes items purchased with a discount code or gift card) 
• Item is NOT a limited release item 

What to bring in-store
Please bring the item you wish to return and proof of purchase, which can include your email order confirmation, order number (#SUBAU...) or bank statement. If you shopped online with card, please bring the same card in-store for a refund. 

Refunds
Your refund will be processed back via your original payment method, whether it's card, PayPal or Afterpay. Click here for more information.

Please note that any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

Please see below for how your refund will be received, depending on your original payment method.

Debit or credit card 
Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 
We will initiate your refund, and PayPal will be in touch once they have finalised your refund. For more information on PayPal refunds, click here. 

Afterpay 
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. For a comprehensive breakdown of refunds with Afterpay, click here. 

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

If you're returning an item via post, please make sure the original packaging/shoebox is undamaged.

Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition. Any orders returned in a taped-up or damaged shoebox, or with the label stuck to the shoebox, will be rejected and returned to sender.

Return shipping costs are payable by the customer.

When booking an online return you will be prompted to pay a flat, $10 fee for a prepaid shipping label. After you've completed the return booking process, you'll receive an email containing your prepaid label to print and secure to your return parcel. Click here for more information on booking an online return. 

To avoid return postage fees, feel free to visit a SUBTYPE store and return your item(s) in person. You can view our returns & exchanges policy for more information.

We’re sorry to hear that your item may have a manufacturing fault. We recommend the following depending on whether you shopped online or in-store. 

I purchased the item online  

Please submit your item for assessment via our Returns Portal HERE and choose ‘Faulty’ as your return reason. You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online. 

I purchased the item at a SUBTYPE store  
Feel free to visit any of our SUBTYPE stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE.