Click & Collect

Metro Melbourne, you can now pick up your order via our Contactless Click & Collect Service. Once you’ve received your “Pick Up” email, head to the store between operating hours (10 am - 4 pm Monday to Friday, 9 am - 1 pm Saturday) to pick up your order, contact-free.

Click and Collect allows you to purchase shoes online and head directly into the store to pick them up.

Simply add the product to our cart and follow through to the checkout. Once you enter your details, there will be a field that allows you to select ‘Click & Collect’.


Once your order is placed, our in-store team will be notified and they’ll proceed with packing your order. Once it’s ready, we’ll send you an email letting you know that your order is ready to be collected. Please ensure that you bring along your order confirmation and photo I.D to collect your order. 

If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Click & Collect is only available if you are within the radius of the store. If this option does not appear then, unfortunately, we are unable to offer Click & Collect. However, we do offer express delivery to almost anywhere in Australia.

More info? You can check out our Delivery Information here.

Once you have placed an order, you will receive an email notification when it is ready to be picked up from your nominated store. We recommend checking your spam/junk mail as it can sometimes land in there.

Having difficulties? Contact the Customer Experience team below and we’ll be our best to assist you.

Metro Melbourne, you can now pick up your order via our Contactless Click & Collect Service. Once you’ve received your “Pick Up” email, head to the store between operating hours (10 am - 4 pm Monday to Friday, 9 am - 1 pm Saturday) to pick up your order, contact-free.

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be an indicator that you’re all clear to head into the store location and collect the order.

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.

- Personal ID (ie, your driver's license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team.*

*We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

If for any reason you're unable to pick up your Click & Collect order from store or would like to cancel,  please get in touch with our Customer Experience team below and they will assist you.

Please ensure that you include your order number (you can find this in your confirmation email) when contacting us so we can assist you in the quickest way possible. 

You can simply return to your store of collection if you have changed your mind about your recent click and collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click & Collect order back to us for return. 

More info? You can check out our Returns Policy.