Click & Collect

Click & Collect allows you to purchase shoes online and head directly into the store to pick them up.

Simply add the product to our cart and follow through to the checkout. Once you enter your details, there will be a field that allows you to select ‘Click & Collect'.

Once your order is placed, our in-store team will be notified and they’ll proceed with packing your order. Once it’s ready, we’ll send you an email letting you know that your order is ready to be collected.

Please wait until you have received this email before going in-store to collect.

Please ensure you bring along the below documents when collecting your order:

1. Order confirmation or proof of purchase
2. Photo I.D (so we know it's you)

If you need to nominate someone other than yourself to collect the order, we require prior contact with our SUBTYPE Curators. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be an indicator that you’re all clear to head into the store location and collect the order.

Please wait until you have received this email before going in-store to collect. 

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.

- Personal ID (ie, your driver's license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our SUBTYPE Curators*

*We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

We offer Click & Collect to help you minimize your contact in-store. Please refer to your "Ready for Collection" email for your nominated store and head over to our store locator for your local store's trading hours. Alternatively, you can give the store a call to confirm trading hours before heading in.

If for any reason you're unable to pick up your Click & Collect order from store or would like to cancel, please get in touch with our SUBTYPE Curators below and they will assist you.

Please ensure that you include your order number (you can find this in your confirmation email) when contacting us so we can assist you in the quickest way possible.