Account Information

You can place an online order as a guest, without having to create a SUBTYPE account.

We recommend creating a SUBTYPE account so you can enter raffles, easily keep track of your orders, view your order history, keep up to date on news and exclusive offers and save your information, allowing you to checkout faster. 

You can sign up for a SUBTYPE online account here.

Click here to create a SUBTYPE account. 

To reset your password, click here and enter your email address. You will receive an email with a link to reset your password.

Alternatively, login to your customer account and select 'Change Password'.

To update your details, log in to your customer account here and click into 'My Account'. Select edit and update your account information as required.

To view your past orders, log into your account and click 'Order history'.

Please note that if you placed your order as a guest, without logging in, your order will not be registered under yoru account. 

If you're having trouble signing into your account we recommend resetting your password.

Please note that if you have signed up to our mailing list it is sperate to having an online account. 

How to reset your password 

• To reset your password click here and enter your email address. You'll be sent an email with a link to reset your password. 
  
  
• Haven't received the email? You may not have an account with us yet - Sign up here. If your email is recognised you'll have the option to reset your password. 

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

There is an option to unsubscribe from emails at the bottom of each email sent to you. If you click this link, you will no longer receive updates from SUBTYPE.