How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for more information.READ FULL ARTICLE
- Do you stock any vegan products? READ FULL ARTICLE
Do you price match?
Unfortunately, SUBTYPE does not offer price matching.READ FULL ARTICLE
- How can I tell if an item is in stock? READ FULL ARTICLE
- I need help with sizing? READ FULL ARTICLE
- How can I receive updates on limited releases? READ FULL ARTICLE
How many pairs of limited product can I purchase?
As we only receive a small quantity of product for any limited release, we do have a strict limit of one pair per customer only (one colour per customer).
We have a strict policy of one entry per person (anyone entering more than once will be automatically disqualified).
Please note that we do not offer any returns on Nike Jordan or Yeezy styles.
For any in-store releases;
Customers must pay with a Debit or Credit Card. No store credit notes or discount codes are to be used.
For any online releases;
We accept Paypal, Afterpay, Debit or Credit Card as a method of payment.
For in-store and online purchases we may request identification proof in the form of drivers licence or passport.READ FULL ARTICLE
Orders by suspected resellers will be cancelled. SUBTYPE reserves the right to determine suspected resellers.