Can I pay for my order with multiple credit cards?
At this time, our online checkout system does not support payments using multiple credit cards. However, you can pay for your purchase using one credit card and one Subtype gift card.READ FULL ARTICLE
Which payment methods are accepted?
We currently accept payment via VISA, MasterCard, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.READ FULL ARTICLE
What are the new Afterpay changes?
Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay.
The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your digital wallet. Tap your Afterpay Card at the checkout to complete your purchase.
For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.READ FULL ARTICLE
What are the SUBTYPE Raffle Terms and Conditions?
Terms and Conditions
1.1 Australian based entries only.
1.2 Entry is for the opportunity to purchase the launch product through an online raffle.
1.3 By entering the raffle, you agree to receive marketing emails and SMS from SUBTYPE, of which you can unsubscribe at any time.
1.3. When creating an account and saving your payment card details (to enter the raffle), please expect an authorisation charge of $0 or $1 to verify the card. It will then be automatically void. For most card brands, the transactions are initially tried with a $0 authorisation. If $0 authorisations are not supported, then a $1 authorisation will be performed automatically. In any instance where a $1 authorisation returns a successful result, Braintree immediately follow up with an automatic void request to cancel the transaction to ensure the transaction does not settle and that it disappears from the card-holders statement as soon as possible. If charges do not void, please contact your financial institution.
1.4 No purchase necessary to enter. A purchase or payment of any kind will not increase your chances of being eligible to purchase the launch product.
1.5 A valid email address, valid postal address, contact phone number and your size is required to enter
1.6 Only one entry per person per launch product is allowed.
1.7 A maximum of 1 unique entry per household address is permitted.
1.8 Any duplicate entries will be disqualified. Anyone suspected of making duplicate entries, at SUBTYPE’s sole discretion, will be disqualified from all current and future SUBTYPE Raffles.
1.9 Registration details cannot be amended once submitted. If you need to change your details, please cancel your existing raffle entry via your confirmation email or Account page and re-enter
1.10 You can cancel your entry up to 24 hours before raffle is drawn.
1.11 Entries are non-transferrable.
1.12 The draw entry process is subject to change at any time at SUBTYPE’s discretion.
- RAFFLE DRAW PROCESS
2.1 Will be drawn at random from the valid entry pool and notified by email
2.2 Will be charged automatically via the payment method provided at entry to purchase the specific launch product.
2.3 The raffle draw will take place at 9am-12pm on day of launch
2.4 If you did not win, you will also be notified via email and Account that was used to enter the raffle.
- WINNING ENTRY
3.1 Winning entries cannot be returned, refunded or exchanged unless deemed faulty.
3.2 Winning entry raffle product cannot be redeemed for cash or for store credit towards any purchase.
3.3 Orders that are re-sold, transferred, assigned or otherwise provided to anyone else will be cancelled. Anyone suspected of being a re-seller or of on-selling limited-release or limited-edition product, will, at SUBTYPE’s sole discretion, be disqualified from all current and future SUBTYPE Raffles.
3.4 Product purchased through winning raffle entry cannot be collected from store.
3.5 Release product purchased via the raffle is non-returnable for exchanges, refunds or store credit.
3.6 All winning entry launch product is subject to availability. SUBTYPE is under no obligation to supply an alternative product.
3.7 All winning entries will be notified via your online Account that was used to enter the raffle.
- PAYMENT, FULFILLMENT + SHIPPING
4.1 Credit card or PayPal can be used as payment method for online raffles. Gift vouchers, Afterpay, promotional codes and discount codes are not available as a payment method for online raffles.
4.2 The winning entrant’s payment method provided at entry will be charged automatically upon that entrant winning the raffle.
4.3 Payment details entered at time of submission cannot be changed and will be used to take payment.
4.4 It is up to the entrant to ensure that payment details entered are correct, card or PayPal security settings are configured and there are sufficient funds in the account.
4.5 SUBTYPE is not responsible for any failed transactions including card issuer error codes or insufficient balances.
4.6 If the initial transaction is rejected for any reason, your raffle entry will be void. Please note you will not be notified of this payment failure specifically rather you will receive a generic email informing you that you did not win.
4.7 Failed winning entrants will not be able to request a new transaction attempt.
4.8 Upon payment receipt, the order will automatically be dispatched to the address provided at registration.
4.9 All orders under AUD$150 will be charged an express delivery (1-3 business days) flat rate of $10.
4.10 All orders over AUD$150 will include free express delivery (1-3 business days).
4.11 Raffle products can only be sent via express shipping and will be dispatched on the same day as raffle draw, subject to stock availability.
4.12 In the event of a failed delivery or Return to Sender due to an incomplete address, SUBTYPE cannot guarantee that the order will be sent back to the amended address. Please ensure address is correct on entry of the raffle.
4.13 Failure to fully comply will result in the winner forfeiting their entry.
5.1 SUBTYPE holds the right to:
(a) at SUBTYPE’s sole discretion, disqualify any entrant deemed to be reselling or on-selling limited-release or limited-edition product, violating the terms and conditions of the raffle, abusing the raffle system or in any way undermining the fairness of the raffle process. These entrants will also be disqualified from all current and future raffles or
(b) change, alter or withdraw the raffle at any time if circumstances make this necessary in order to ensure the integrity and fairness of the competition.
5.2 All raffle products are exempt from any SUBTYPE promotions
5.3 SUBTYPE accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the raffle or accepting the opportunity to purchase the launch product.READ FULL ARTICLE
What is SUBTYPE Raffle and how does it work?
What is it?
We've introduced a new raffle system. You can enter the raffle via our SUBTYPE website for the opportunity to purchase limited release & exclusive product. We know there's a high demand for these releases so we want to give everyone an equal opportunity to purchase.
Entering this raffle ensures that you'll be able to purchase your size should you win.
How do I enter?
In order to enter the raffle, there are a few conditions:
- Entry is via the product page
- You must either create an account with us OR log into your account
- You'll be prompted to verify your email address, phone number, shipping details and payment details (Credit card or PayPal only.) You will not be able to enter without verifying this.
- You'll then be prompted to answer a specific challenge question based on the product
- Select the product & size that you're after
- Once done, you'll receive a confirmation email
- If successful, you'll receive an email to confirm (please note: winners will automatically be charged if successful. If payment is unsuccessful the product will be allocated to the next customer.)
- If unsuccessful, you'll receive an email letting you know.
Does it cost to enter?
It's free to enter and you don't have to purchase anything to enter the raffle. Simply jump onto our website and select the "Releases" category to see the full list of limited product. Choose the product that you're interested and follow the above process to enter.
When you enter a raffle and verify your payment details, you'll be charged a pending amount of $0 - $1 which will void as soon as your account is verified. Find out more here.
Please note that payment can only be made by credit card or PayPal for SUBTYPE raffles.
How does payment work?
When entering the raffle, you are required to verify your payment details.
If you win the raffle, payment will be automatically deducted. If there are insufficient funds in your account, your win will be voided and passed to the next customer.
If this happens you will receive an email letting you know that your raffle entry was unsuccessful.
Can I withdraw or cancel my entry?
Entries can be cancelled up to 9 am, 24 hours prior to the release.
You can withdraw via the "Success" page once you've entered by clicking "Withdraw this entry".
Alternatively, You can log in to My Account, click View Entry and withdraw from there.
If a raffle is closed, you will not be able to withdraw.
For all the Terms and Conditions, please click here.READ FULL ARTICLE
How do Zip single-use cards work?
Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip.
If you wish to shop with us via Zip Pay, head to the Zip App and search for SUBTYPE. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated.
For a full overview, please see here.
If you need to return your order, your refund will be credited back to your Zip Account.
Please see full instructions here.
If you have any questions or issues, please reach out to the Zip Pay team.READ FULL ARTICLE
Why has my account been charged $1?
When you create an account on subtypestore.com and save your payment details, an authorisation charge of $0 or $1 will be charged. This is a common practice by banking gateways to verify cards. Please know that this charge will be automatically voided.
The $1 transaction you see on your credit card statement is not a charge, just a temporary hold on funds. It is not debited into the SUBTYPE account and SUBTYPE cannot access this money.
For most financial institutions, a $0 authorisation will first be tried. If this authorisation is not supported, a $1 authorisation will automatically be performed.
In any instance where a $1 authorization returns a successful result, our payment gateway immediately follow-ups with an automatic void request to cancel the transaction. This is to ensure the transaction does not settle and that it disappears from your statement as soon as possible.
If you find that the charge does not void, please contact your financial institution.
What is PayPal?
What is PayPal?
PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private.
PayPal Pay in 4
- PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
- Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after.
- Repayments are made automatically from your PayPal account.
How do I use PayPal?
- You will need to set up an account with PayPal which is linked to your card or bank account.
- Select PayPal as your method of payment at the checkout.
- A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction.
- Once payment is confirmed, a confirmation page will appear along with your order number.
What are the advantages and disadvantages of using PayPal with my Subtype order?
- No need to enter your card details every time you make a purchase online.
- Your card details are kept private from the vendor.
- PayPal offer reimbursement of return shipping fees if you need to send something back to us. You can make up to 8 claims per year! More info here.
- Orders paid with PayPal cannot be refunded in-store. To return your order for a refund, you will need to organise your return online with us and pay for return shipping. You will then need to contact PayPal to organise a refund of your return shipping costs.
To find out more and sign up, please visit PayPal's website.
Important to note: PayPal orders cannot be refunded in-store. As PayPal is an encrypted and secure payment method, our stores are unable to process PayPal refunds. Please initiate your return online.READ FULL ARTICLE
What is PayPal Free Returns?
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.
This can be useful as online orders paid with PayPal cannot be returned in-store and will need to be returned online for a refund. Follow the steps below to get your money back on return shipping.
How to get your money back on return shipping
- Login to your PayPal account and activate "Refunded Returns".
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
- Any items that haven't been paid for in full with your PayPal account.
- Any products excluded from our Returns Policy.
Activate Refunded Returns now.
What do I do if a fraudulent purchase has been made on my credit card?
We’re sorry to hear this has happened.
Please report any fraudulent purchases to your local authorities. Their team will reach out to our Loss Prevention team and determine the next steps.READ FULL ARTICLE