Announcements

UPDATE: Our Melbourne stores are still open. Our teams are implementing stricter hygiene measures in-store with a strong focus on sanitisation in response to recent community lockdowns. 

To our valued customers,

As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community. We’ve been closely monitoring what’s happening locally and sticking to the guidelines provided by the Australian Government.

During this time, we have seen an increased demand for footwear for essential workers. We are also seeing strong demand for active footwear and apparel as more people are taking part in physical activities.

We are pleased to announce that we have opened all our stores with our new safety protocols in place to comply with all Government directives.

We are further pleased to announce that Click & Collect is available again. However, we ask that you please refer to the below information before heading into the store to pick up your order.

For a full list of stores currently open for trade, please click here.

Hygiene and social distancing measures

To help make them safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Introduce a limit to the number of customers in-store at any given time.

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy.

Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing! We will also have disposable try on socks and gloves available.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course before returning to work.

Thank you for playing your part in helping us practise social distancing! We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon!

Team Subtype.

We do our best to ensure that your order is processed and dispatched within 24 hours of being received. Please note that all orders are dispatched the next business day (Monday to Friday excluding public holidays).

Free Express Delivery on orders over $150 Australia Wide
The courier will text and email you with shipment tracking details. Please allow 1-3 business days (Mon-Fri) transit time. 

$10 Express Delivery on orders under $150 Australia Wide
The courier will text and email you with shipment tracking details. Please allow 1-3 business days (Mon-Fri) transit time. 

As we continue to monitor the COVID-19 crisis, our greatest priority is the health and safety of our team members, customers and the wider community. We have been closely monitoring what’s happening locally and sticking to the guidelines provided by the Australian Government.

We are pleased to announce that we have opened all our stores with our new safety protocols in place to comply with all Government directives.

We are further pleased to announce that Click & Collect is available again. However, we ask that you please refer to our strict hygiene and social distancing measures before heading into the store to pick up your order.

For a full list of stores currently open for trade, please click here.

As always, you can still shop with us online at www.subtypestore.com

If you have any questions or concerns, you can get in contact with our Customer Experience team below.

Thanks for your loyalty and understanding as we continue to work through this together.

Team Subtype.

Australia Post has made significant improvements to its Customer Tracking Experience.

New Notification: We’ve got your delivery details.

Customers will now receive a new notification advising when Australia Post have received your delivery details. What does this mean? You will receive a notification to confirm that Australia Post is aware of your order, as it has been scanned into the system.

Updated Notification: It’s on its way.

There has also been an update to the Delivery ETA notification. These notifications have been updated to include information about delivery delays due to the impact of COVID-19.

Australia Post remains fully operational across Australia during government restrictions on non-essential activity. Customers can be assured, they will continue to be able to send and receive parcels during this time.

To ensure the safety of the customers and team, some changes have been made to their standard delivery procedures, in line with Australian government regulations:

• If you’re home at the time of delivery, drivers will confirm that you are the intended recipient of the parcel. Couriers will then sign for the item on your behalf.
  
  
• Australia Post has advised that for any customers who are showing symptoms, do not visit the Post Office during this time.
  
  
• Please note that Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.

If you have any questions, feel free to reach out to our Customer Experience team below.

For any further updates, please visit the Australia Post website for more information.