Announcements

For everyone's safety, we've made the difficult decision to temporarily close both our Melbourne & Sydney stores, effective from 5 pm Friday 27th of March.

You can still shop with us online at www.subtypestore.com.

We will be closely monitoring the situation and will let you know when our stores are open again.

If you have any questions or concerns, you can get in contact with our Customer Experience team below.

Thanks for your loyalty and understanding as we continue to work through this together.

Team Subtype.

We understand you may have questions, we’ll do our best to answer below: 

DELIVERY

Due to restrictions in the freight network, there may be further delays to your delivery. For regular delivery updates, check out our article here.


CUSTOMER EXPERIENCE TEAM

Our Customer Experience team are still here to have a chat about all things sneakers... or if you just need a friend. 

They're practising social distancing in the comfort of their PJs at home. Operating hours are from 9 am - 5 pm (AEST) Monday to Friday. Note there may be 1-3 delay in responding to your emails. 

We’re all in this together.

Our number one priority is safety - for our customer, our teams and our community.

For any orders placed over the Easter long weekend, please allow an additional 1-2 business days for delivery.

Our Customer Experience teams are working from home to ensure we're following Government-advised best practices.

We're operating from Monday to Friday 9 am to 5 pm, here to help with your order, sizing questions and product recommendations as always! 

We're operating with a small team and are working hard to ensure your questions are heard and answered. There’ll be a significant delay in response and we appreciate your patience at this time.

Australia Post remains fully operational across Australia during government restrictions on non-essential activity. Customers can be assured, they will continue to be able to send and receive parcels during this time.

To ensure the safety of the customers and team, some changes have been made to their standard delivery procedures, in line with Australian government regulations:

• If you’re home at the time of delivery, drivers will confirm that you are the intended recipient of the parcel. Couriers will then sign for the item on your behalf.
  
  
• Australia Post has advised that for any customers who are showing symptoms, do not visit the Post Office during this time.
  
  
• Please note that Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one another.

If you have any questions, feel free to reach out to our Customer Experience team below.

For any further updates, please visit the Australia Post website for more information.