Why isn't my discount code working?
If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.
Where to apply the discount code: Once you've added the item to your cart, select the "Checkout" option and enter the code under the "Discount Code" section before entering your payment details.
Other things to note:
- Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply
- We also suggest clearing your cookies and/or switching to another browser
- Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
- If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.
Followed the above instructions and still not working? Don't stress - our SUBTYPE Curators are here to help. Please provide the below information when contacting as it helps to speed up the process
- Item(s) name or number
- Screenshot of the error message that you're seeing
Our SUBTYPE Curators will do their best to troubleshoot for you.READ FULL ARTICLE
Why can't I checkout?
We're sorry that you're experiencing this on our website. Follow the below steps to overcome this.
- We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.
- We recommend switching over to another payment method as this can sometimes help.
If you're still having difficulty checking out, we want to hear about it.
Contact the SUBTYPE Curators below if the site is having any technical issues impacting your ability to checkout.
The more details you can provide us, the better. Let us know:
- Screenshots of the error you're experiencing:
- Description of the error you're experiencing:
- Website URL:
- Payment method:
- Product style code:
- The device you're using:
- Are you a guest or account holder?
Our SUBTYPE Curators will be able to troubleshoot for you.READ FULL ARTICLE