I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This is likely due to a technical error. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with the SUBTYPE Curators below and provide your order details and a screenshot of the overcharge.READ FULL ARTICLE
Do you restock?
Unfortunately, we rarely receive restocks of short-run releases.
We would recommend subscribing to our mailing list to stay in the loop about any re-stocks or new releases.
You can head to our website and scroll down the bottom to enter in your email address.
Alternatively, you can head over to our Release Page and Instagram which contains information on upcoming releases.READ FULL ARTICLE
Why was my order unable to be fulfilled?
Sometimes we have an influx of customers all ordering the same item at the same time which causes stock discrepancies. Due to this, we are unable to fulfil all of the orders.
If you receive an email letting you know that your order was oversold, unfortunately, we were unable to fulfil part or all of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 2 - 5 business days to show back in your account.
Our Terms and Conditions do also cover our oversell policy that your order may be rejected due to unavailability. We also reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.