I think I’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This is likely due to a technical error. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with the Customer Experience team below and provide your order details and a screenshot of the overcharge.READ FULL ARTICLE
Will products be restocked?
Unfortunately, we rarely receive restocks of short-run releases.
We would recommend subscribing to our mailing list to stay in the loop about any re-stocks or new releases.
You can head to our website and scroll down the bottom to enter in your email address.
Alternatively, you can head over to our Release Page and Instagram which contains information on upcoming releases.READ FULL ARTICLE
What is an oversell?
From time to time we have an influx of customers all hoping to order the same item and we realise when attempting to fill these orders that unfortunately we can't fulfill them all.
If you have received an email about your order being oversold, this means that we were, unfortunately, unable to fulfill your entire order or part of your order.
Our Terms and Conditions do also cover our oversell policy that your order may be rejected due to unavailability. We also reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 2 - 5 business days to show back in your account.READ FULL ARTICLE