My Account & Terms

If you can't sign in, you may need to reset your password or merge your online and in-store profiles.

I CAN'T SIGN INTO MY ONLINE ACCOUNT
First, please ensure that you're entering the correct email and password associated with your account. Remember that these are case sensitive.

If you've forgotten your password or are unsure, click the 'forgot password' link on the sign in page. Enter the email address linked to your account, and we'll send instructions to reset it.

If you don't receive this email, please check any spam and junk folders.

I HAVE AN IN-STORE ACCOUNT, BUT CAN'T SIGN IN ONLINE
If you've signed up in-store, you may need to create an online account to merge your details.

When setting up your online account, make sure you do so using the same details provided in store.

Your password, email, address, and phone number can be updated when logged into your account.

HOW TO UPDATE YOUR ACCOUNT DETAILS
Log in using the associated email and password and head to the Account page.

From here, you can update your name, phone number, email address, and password. You can also add, edit, or remove, addresses from your address book.

You can earn Qantas Points on in-store and online purchases. The method depends on how you choose to shop.

EARNING POINTS IN STORE
We've partnered with Qantas so you can earn points on in store purchases. Members will earn 2 points per $1 spent in store.

To earn Qantas Points in-store, simply scan your digital or physical Qantas Frequent Flyer card when you're ready to pay. Points will be credited to your Frequent Flyer account within 14 days of the purchase.

Please note that points cannot be retroactively applied for historical purchases or instances where a card was not presented at the checkout.

EARNING POINTS ONLINE
To earn Qantas Points, simply add your favorite products to cart on www.subtypestore.com.au

Then, add your Qantas Frequent Flyer number during checkout. Or if you have previously added your Qantas Frequent Flyer number to your account, ensure you're logged into that account during checkout. Points will be added to your Frequent Flyer account within 30 days of the purchase.

Please note that points cannot be retroactively applied for historical purchases or instances where a card number was not applied online.

QANTAS SHOPPING ONLINE
Qantas Shopping is a marketplace that allows you to earn points when purchasing online from us. To take advantage of this offer, head to our Qantas Shopping page and follow all instructions.  

For more detailed information, you can review our Qantas Points Partnership Terms & Conditions.

We value your honest feedback, whether it's good or bad. It can help us to improve our products and service.

PLEASE EMAIL US
We recommend providing your feedback via email, as the more information you can give about your experience with our brand, the better the action we can take in response to it.

We have a strong process in place to ensure that your feedback is passed to the appropriate Team in real time.

Simply head to our Contact Us page, and use the dropdown to choose the option best suited.

We are committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity.

CORE VALUES
As a subsidiary of Accent Group, we believe everyone should feel safe, valued, respected, and empowered regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic. By welcoming individuals from diverse backgrounds, experiences, and perspectives, we create a vibrant and dynamic Team that reflects the diversity of the communities we serve and operate in.

OUR APPROACH
We have implemented comprehensive policies and procedures to ensure equality and diversity are upheld in all aspects of our operations. Additionally, regular employee training and education is provided on how to create and maintain a workplace where all Team Members feel safe, welcomed and valued.

Beyond our internal efforts, we actively engage with the community to promote equality and diversity. Whether through partnerships with diverse organisations, sponsorships of events, or participation in initiatives, we are committed to making a positive impact.

CONTINUAL IMPROVEMENT
Promoting equality and diversity is an ongoing journey, and we are committed to continually improving our efforts in this area. We regularly review our policies and practices to ensure they align with best practices and evolving societal norms. By listening to feedback from our employees and the community, we strive to create and uphold a workplace that is truly inclusive for all.

Please visit Accent Group's corporate website to access and view our current approach to equality and diversity in full.

We are committed to operating responsibly and ensuring that no one involved is subject to exploitation.

As a subsidiary of Accent Group, we are dedicated to upholding the highest standards of ethical sourcing across all operations and understand our role in identifying and managing modern slavery risks. We acknowledge the significance of addressing these concerns and seek to provide our consumers with resources to make well-informed decisions.

Accent Group's Modern Slavery Statement outlines our comprehensive Ethical Sourcing Policy, demonstrating our dedication to transparency and accountability within our supply chains. The Modern Slavery Statement also details our policies, processes and initiatives aimed at combating modern slavery.

We recognise the importance of continuous improvement and are actively working with our Team Members, suppliers, and broader business partners to strengthen our practices. We are committed to staying vigilant, adapting and evolving our strategies to effectively address these concerns and contribute to the goal of eliminating modern slavery.

To access our Ethical Sourcing Policy and Modern Slavery Statement in full, please visit Accent Group's corporate website.

The "Stamp Your Feet" initiative was created to support charities and build awareness for key social issues.

STAMP YOUR FEET
We are a subsidiary of Accent Group, who launched "Stamp Your Feet" in 2022. This initiative aims to make a positive impact, by supporting both our team members and the communities in which we operate.

Through Stamp Your Feet, we aim to raise awareness of pressing societal issues, offer meaningful support to important causes, and empower our team members, customers, and the wider community.

ADDITIONAL COMMUNITY INITIATIVES
In addition to the Stamp Your Feet initiative, Accent Group's brands actively engage in initiatives that reflect their core values and contribute to their communities.

Some ways in which our brands have given back to their communities include:

• Supporting community health and wellness
• Empowering youth through confidence-building activities
• Advocating for a range of social causes, with awareness campaigns and community-led initiatives
• Collaborating with sustainability initiatives
• Working to enhance facility accessibility
• Sponsoring events and collaborating on programs to make a meaningful impact

WANT TO GET INVOLVED?
If you're passionate about giving back and making a positive impact, we recommend following us on social media to stay up-to-date with opportunities in your community.

If you, or your organisation, would like to partner with Stamp Your Feet, get in touch with us and we will guide you in the right direction.

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