FREQUENTLY ASKED QUESTIONS

• How long does delivery take?

  Just placed an order? All orders are shipped using StarTrack Express delivery!
  
  

  Please Note - your order can take 1-3 business days to be dispatched by our team, before delivery times begin.

  
  
  

  LOCATION	DELIVERY TIMEFRAME
  Australia Metropolitan	1-2 Business Days
  Australia Rural	2-3 Business Days

  
  * Delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of SUBTYPE. 

  READ FULL ARTICLE
• How do I track my order?

  Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery. 

   

   

  You can enter your tracking number at the link below for the most recent updates:

  

   

  
  I checked out as a guest  |  We'll email your tracking number and link once your order has been shipped. 
  
  I have an account  |  Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse. 

  READ FULL ARTICLE
• How do I book a return?

  1. DOES IT MEET OUR RETURN CONDITIONS? 

  Before booking your return online, check that your item meets our returns conditions below. Please note: purchases made in store cannot be returned online. 

  • Item is returned/exchanged within 30 days from the date of purchase 
  • Item is unworn, unmarked and in its original condition 
  • Item is in its original packaging with tags attached 
  • Item was NOT purchased on sale (excludes items purchased with a discount code or gift card) 
  • Item is NOT a limited release item 
    
    

  2. PACKAGE YOUR RETURN 

  Place the return into a satchel or box so that the product arrives protected and undamaged.   

  Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
  
  

   

  3. BOOK YOUR RETURN
  

  Book your return below and follow the prompts to pay for and print a returns shipping label. Attach the label to your parcel and drop it off at your nearest Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order. 

  Start your online return HERE

   

  WHAT'S NEXT?
  

  Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.

  READ FULL ARTICLE
• What is your returns & exchanges policy?

  SUBTYPE orders can be returned provided the following conditions are met: 

  • Returned within 30 days from the date of purchase 
  • Item is unworn, unmarked and in original condition 
  • Item is in original packaging with tags attached
  • Item was NOT purchased on sale (excludes items purchased with a discount code or gift card) 
  • Item is NOT a limited release item
    
    

  + SALE ITEMS  
  Sale items are final sale and cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
  
  + LIMITED RELEASE 
  Limited release items cannot be returned or exchanged, unless deemed faulty.

   

  RETURN IN-STORE
  Return your purchase at any Australian SUBTYPE store provided our return conditions are met. Our in-store team can assist with a refund or exchange, pending stock availability. View our Store Locator. 
  
  

  RETURN BY POST 
  Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order. 
  
  

   Start your online return HERE

  REFUNDS  

  Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. 

   

  READ FULL ARTICLE
• Can I return a sale or limited release item?

  Sale items 
  Cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
  
  
  Limited Release items 
  Cannot be returned or exchanged, unless deemed faulty. Items will clearly state 'This is a limited release item' on the product page. 

   

  READ FULL ARTICLE