FREQUENTLY ASKED QUESTIONS
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Delivery Information
Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of SUBTYPE.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
There is no option to provide Authority to Leave at checkout, as our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. For further information, please see here.
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Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of SUBTYPE.
From everyone at SUBTYPE, we wish you a very happy holiday and new year.
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How do I track my order?
Once your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery.
You can enter your tracking number at the link below for the most recent updates:
I checked out as a guest | We'll email your tracking number and link once your order has been shipped.
I have an account | Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse.
Read full article
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How do I book a return?
1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below. Please note: purchases made in store cannot be returned online.
- Item is returned/exchanged within 30 days from the date of purchase
- Item is unworn, unmarked and in its original condition
- Item is in its original packaging with tags attached
- Item was NOT purchased on sale (excludes items purchased with a discount code or gift card)
- Item is NOT a limited release item
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Book your return below and follow the prompts to pay for and print a returns shipping label. Attach the label to your parcel and drop it off at your nearest Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order.
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
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What is your returns & exchanges policy?
Please note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
SUBTYPE orders can be returned provided the following conditions are met:
- Returned within 30 days from the date of purchase
- Item is unworn, unmarked and in original condition
- Item is in original packaging with tags attached
- Item was NOT purchased on sale (excludes items purchased with a discount code or gift card)
- Item is NOT a limited release item
+ SALE ITEMS
Sale items are final sale and cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
+ LIMITED RELEASE
Limited release items cannot be returned or exchanged, unless deemed faulty.
RETURN IN-STORE
Return your purchase at any Australian SUBTYPE store provided our return conditions are met. Our in-store team can assist with a refund or exchange, pending stock availability. View our Store Locator.
RETURN BY POST
Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order.
REFUNDS
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
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Can I return a sale or limited release item?
Please see below for our returns conditions for Sale and Limited Release items:
Sale items
Cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
Limited Release items
Cannot be returned or exchanged, unless deemed faulty. Items will clearly state 'This is a limited release item' on the product page.
Read full article
Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of SUBTYPE.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
There is no option to provide Authority to Leave at checkout, as our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. For further information, please see here.
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of SUBTYPE.
From everyone at SUBTYPE, we wish you a very happy holiday and new year.
Read full articleOnce your order has left our warehouse, we'll send you an email with your tracking number and link to track its delivery.
You can enter your tracking number at the link below for the most recent updates:
I checked out as a guest | We'll email your tracking number and link once your order has been shipped.
I have an account | Login to your account here and select the 'Track My Order' tab. Your tracking information will be available once your order has left our warehouse.
1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below. Please note: purchases made in store cannot be returned online.
- Item is returned/exchanged within 30 days from the date of purchase
- Item is unworn, unmarked and in its original condition
- Item is in its original packaging with tags attached
- Item was NOT purchased on sale (excludes items purchased with a discount code or gift card)
- Item is NOT a limited release item
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Book your return below and follow the prompts to pay for and print a returns shipping label. Attach the label to your parcel and drop it off at your nearest Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order.
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full articlePlease note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
SUBTYPE orders can be returned provided the following conditions are met:
- Returned within 30 days from the date of purchase
- Item is unworn, unmarked and in original condition
- Item is in original packaging with tags attached
- Item was NOT purchased on sale (excludes items purchased with a discount code or gift card)
- Item is NOT a limited release item
+ SALE ITEMS
Sale items are final sale and cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
+ LIMITED RELEASE
Limited release items cannot be returned or exchanged, unless deemed faulty.
RETURN IN-STORE
Return your purchase at any Australian SUBTYPE store provided our return conditions are met. Our in-store team can assist with a refund or exchange, pending stock availability. View our Store Locator.
RETURN BY POST
Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order.
REFUNDS
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
Please see below for our returns conditions for Sale and Limited Release items:
Sale items
Cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
Limited Release items
Cannot be returned or exchanged, unless deemed faulty. Items will clearly state 'This is a limited release item' on the product page.
Read full article