FREQUENTLY ASKED QUESTIONS

• How long does delivery take?

  Delivery within Australia. All orders are shipped using StarTrack Express delivery.  
  
  

  LOCATION	DELIVERY TIMEFRAME
  Australia Metropolitan	1-3 Business Days
  Australia Rural	4-7 Business Days

  
  * Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of SUBTYPE. 

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• What is your returns & exchanges policy?

  SUBTYPE orders can be returned provided the following conditions are met: 

  • Returned within 30 days from the date of purchase 
  • Item is unworn, unmarked and in original condition 
  • Item is in original packaging with tags attached
  • Item was NOT purchased on sale (excludes items purchased with a discount code or gift card) 
  • Item is NOT a limited release item
    
    

  + SALE ITEMS  
  Sale items are final sale and cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
  
  + LIMITED RELEASE 
  Limited release items cannot be returned or exchanged, unless deemed faulty.

   

  RETURN IN-STORE
  Return your purchase at any Australian SUBTYPE store provided our return conditions are met. Our in-store team can assist with a refund or exchange, pending stock availability. View our Store Locator. 
  
  

  RETURN BY POST 
  Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order. 
  
  

   Start your online return HERE

  REFUNDS  

  Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. 

   

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• Can I return a sale or limited release item?

  Sale items 
  Cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
  
  
  Limited Release items 
  Cannot be returned or exchanged, unless deemed faulty. Items will clearly state 'This is a limited release item' on the product page. 

   

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• Free Returns on your first SUBTYPE Curated Purchase

  For a limited time only, we're offering free returns on your first SUBTYPE Curated purchase. Our standard return conditions apply.
  
  

  Terms & Conditions | 

  • This offer only applies to your first SUBTYPE Curated purchase
  • This offer is only available for SUBTYPE Curated products and excludes anything outside this collection
  • This offer is valid on full-priced item(s) only and excludes sale item(s)
  • Item(s) must be returned within 30 days of purchase
  • Item(s) must be returned in their original condition, unworn and with tags attached

  Contact our SUBTYPE Curators here to organise your return.

   

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