Delivery Types & Changes

Get your holiday shopping wrapped up on time. Order by 12pm on Friday 20th December to ensure delivery by Christmas.

MISSED THE CUTOFF AND STILL NEED A GIFT?
You can place a last minute Click & Collect order at your local store.
More information on our Click & Collect service can be found HERE.

Alternatively, you can purchase an e-Gift Card which is delivered instantly to the recipient's email.
For more information and to purchase an e-Gift Card simply click HERE.

GIFT WASN'T QUITE RIGHT?
To help you shop with confidence, we have extended our change of mind returns period to 60 days for any purchases made between November 18 and December 31.

Provided the recipient has proof of purchase, and any returned items meet our returns conditions, a product exchange can easily be done in any Subtype store. 

Orders can also be returned by post, although when returning items by post, they cannot be exchanged for an alternative item or size, and will instead be refunded. All refunds will be issued to the original payment method used at checkout.

We will make every effort to ensure timely delivery. However, the quoted timeframes are approximate and may vary due to high demand, delivery location, or other factors beyond our control.

Express Delivery is our standard delivery service, charged at $15 per order.

Our Team aim to pack your order within 1 business day.

Once packed, orders are delivered using StarTrack Express, parcels are delivered to metro areas within 1-2 business days, while orders to regional areas can take 2-4 business days.

Orders are packed daily, Monday to Friday, excluding Public Holidays.

DO I NEED TO BE HOME FOR MY DELIVERY?
No, you do not need to be home to accept delivery as all orders are placed with Authority to Leave (ATL) selected by default. 

When ATL is given, the courier will not require a signature for delivery, and will leave the parcel in a safe place. You agree that the parcel is deemed delivered when left at your address.

If you no not wish for your parcel to be left in a safe place, it is necessary to unselect the ATL checkbox at checkout.

Please note, the indicated timeframes are approximate, and may vary during periods of high demand, or due to external factors beyond our control.

We deliver to most Australian addresses and PO boxes. 

NOT AVAILABLE FOR DELIVERY
Unfortunately, we do not deliver internationally, or to addresses on Christmas Island, Norfolk Island, or the Cocos (Keeling) Islands.

IN STORE PICKUP
Whilst our stores cannot be used as a delivery address, you can still enjoy the convenience of picking up from your local store with Click & Collect. This can be done by selecting Click & Collect at checkout, stock availability for this service does vary from store to store.

If you do list one of our stores as the delivery address for your online order, please be aware there is a significant risk of it being undeliverable and returned to sender, or lost.

Enjoy the convenience of picking up from a local store free of charge.

HOW TO CLICK & COLLECT

• Browse the website and add products to your cart
• Proceed to checkout and select the "Click & Collect" option
• Enter your postcode and choose your pickup store location 
• Place your order 
• Collect your items when notified via email that your order is ready

AVAILABILITY
Click & Collect is available when your desired items are in stock at a nearby store.

If Click & Collect isn't an option at your local store due to stock availability, we suggest opting for delivery instead.

PICKUP
Your Click & Collect order gets top priority and will be packed within an hour of placing it. If you order when the store is closed, we'll pack it within an hour of opening the next day.

Please be prepared to show your email order confirmation and photo identification to our in store Team when collecting. If you need to nominate someone other than yourself to collect the order, this will need to be organised by contacting us ahead of time.

Your order will safely stored in store for up to 21 days.

Due to the speed in which we pack your order an address update is not always possible.

TRACKING NUMBER NOT YET RECEIVED
If you have just placed your order, and have not yet received a tracking number or notification the order has been packed, it may still be possible for the address to be updated.

Please reach out to our Team as soon as possible.

TRACKING NUMBER RECEIVED
Unfortunately we are unable to update a delivery address once an order has been packed and a tracking number has been allocated.

However, by contacting StarTrack on 13 23 45 you may be able to request an update to your address with them. Please be aware that address updates may contribute to a slight delay in delivery.

We are unable to make changes to an order once it has been placed.

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order.

Once delivered, you are able to return any items ordered in error, in accordance with our Returns Policy. 

In most instances, we are unable to cancel an order once placed.

ONLINE ORDERS
Due to the speed and automation of our warehousing facilities, we are unable to cancel an order once it is placed.

Although you are able to return the order once delivered in accordance with our Returns Policy. 

CLICK & COLLECT ORDERS
Our in store Teams can typically unpack and refund your Click & Collect order after it has been placed, please contact us to request a cancellation.