What is your returns policy?

From the 4th of August, our returns timeframe has been extended to 60 days. 

If you are not 100% satisfied with your purchase, you can return your item(s) within 60 days of dispatching your order, if you meet the below return conditions.*

• It was not purchased on sale at markdown prices
• In its original condition
• Unworn, unmarked and unwashed
• In the original packaging or box
• Not defective as a result of misuse
• Tags still attached

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

Disclaimer:

All items purchased on sale, are final and are not available to be refunded or exchanged unless there is a manufacturing fault determined. This does not apply to items where a discount code or gift card is used during checkout. 

All product purchased for the use of a photo-shoot may not be returned under any circumstances.* All items marked or described as Jordan style Nike products and Yeezy style Adidas products are non-refundable or available for exchange unless there is a manufacturing fault determined.

The majority of our shoes are limited release, and we only have a certain amount available. Please be aware that your shoes may arrive having been tried on in-store.

Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.

We do our best to get items to you in perfect condition and unfortunately cannot accept minor scuffs and marks on the base of the shoes as a faulty return.

All returns and specified conditions are subject to the Australian Consumer Law.

We recommend and encourage customers to try the footwear on carpet to ensure that dirt is not collected on the sole.

In-store returns

For any purchases made in-store, you have 60 days from the date on the receipt to either return or exchange your item. In-store purchases cannot be returned to the online store.

If you are based in Sydney and have purchased from our online store, you are welcome to head into our pop-up store for a return/exchange.

Please click here for directions to our pop-up store in Sydney.

Alternatively, you can lodge an online return here. For instructions on how to book an online return, please click here.

Online returns

For any purchases made through our online store, you are welcome to go back in-store and return the item in person. Please refer to the below for a guide on how you can return your items.

Please note, all returns postage cost will be covered by the customer unless the item is faulty. Please ensure you retain your return tracking number as lost items will only be covered if tracking information can be provided.

To organise your return, please contact our Customer Experience team here to do so.