Please note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. For further information on holiday returns, please see here.
SUBTYPE orders can be returned provided the following conditions are met:
- Returned within 30 days from the date of purchase
- Item is unworn, unmarked and in original condition
- Item is in original packaging with tags attached
- Item was NOT purchased on sale (excludes items purchased with a discount code or gift card)
- Item is NOT a limited release item
+ SALE ITEMS
Sale items are final sale and cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
+ LIMITED RELEASE
Limited release items cannot be returned or exchanged, unless deemed faulty.
RETURN IN-STORE
Return your purchase at any Australian SUBTYPE store provided our return conditions are met. Our in-store team can assist with a refund or exchange, pending stock availability. View our Store Locator.
RETURN BY POST
Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order.
REFUNDS
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.