If you are not 100% satisfied with your online purchase, you can return your item(s) for a full refund (excluding postage) provided the following Terms and Conditions are met.*
- The item is returned within 30 days of receipt of purchase.
- The item is is not a sale, discounted or limited release item.
- The item is unworn, unmarked and unwashed.
- The original tags are attached.
- The item must be in its original, undamaged packaging or box.
Returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside-out plastic shopping bag to protect the shoebox during transit. *
SALE ITEM POLICY
We do not accept returns for any item purchased on discount or sale, unless deemed faulty.
LIMITED RELEASE POLICY
Due to limited nature of our releases, we cannot accept returns on any limited release item, unless deemed faulty.
*Any items received by our returns warehouse that do not comply with our return conditions will be returned to sender.
Return Options
|
PAYMENT METHOD |
CREDIT CARD |
PAYPAL |
AFTERPAY |
|
RETURN ONLINE |
Refund Available |
Refund Available |
Refund Available |
|
RETURN IN STORE |
Exchange, store credit or refund available. |
Refund and exchange available. |
Refund and exchange available |
You will receive one of the three Returns Policy forms in your online order, depending on the item(s) that you purchased.
Exchanges
All online orders returned to our online warehouse will be issued a refund only. We do not offer online exchanges. If you'd like to exchange, please place a new order and return your existing item for a refund. Alternatively, you can visit our store for an exchange, provided you have met our return conditions.
Cost of returns
You are responsible for the costs of returning any item(s) to our online store unless deemed faulty. Any returned item(s) are your property and remain your responsibility until they reach our warehouse. Please ensure you retain your return tracking number as lost items will only be covered if tracking information can be provided.
Faulty items
If you believe you have received a faulty item, please do not submit a general return as our returns warehouse does not process faulty assessments. Please read about our Faulty Assessment process here.
If you believe your purchase has a manufacturing fault, we'll be happy to cover the cost of the return.
Please refer to our in-store & online faulty assessment processes for more information.