What is your returns policy?

Please note, we have extended our Returns Policy from 30 days to 60 days, until further notice.

VIC EXTENDED RETURNS: Our Metro Melbourne store is closed. If we’re closed for longer than intended, don’t worry. You’ll be given 30 days to return your online purchase once our store reopens.

If you are not 100% satisfied with your purchase, you can return your item(s) within 30 days of dispatching your order, if you meet the below return conditions.*

• It has been 30 days or less since the date of dispatch
• It was not purchased on sale at markdown prices
• The item was not purchased at a discounted price
• The item is NOT a limited release product
• In its original condition
• Unworn, unmarked and unwashed
• In the original packaging or box
• Not defective as a result of misuse
• Tags still attached
  
  *We reserve the right to reject any returns that do not meet these requirements.

You will receive one of the three Returns Policy forms in your online order, depending on the item(s) that you purchased.

Important to note: We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

Cost of returns

You are responsible for the costs of returning any item(s) to our online store unless deemed faulty. Any returned item(s) are your property and remain your responsibility until they reach our warehouse. Please ensure you retain your return tracking number as lost items will only be covered if tracking information can be provided.


In-store returns

For any purchases made in-store, you have 30 days from the date on the receipt to either return or exchange your item. In-store purchases cannot be returned to the online store.

Alternatively, you can lodge an online return here. For instructions on how to book an online return, please click here.

Online returns

For any purchases made through our online store, you are welcome to go back in-store and return the item in person. Please refer to the below for a guide on how you can return your items.