What is your returns & exchanges policy?
Please note: All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days.
We want you to be 100% satisfied with your purchase. If you change your mind, we’re happy to accept all returns of in-store or online purchases, provided the below return conditions are met:
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original, undamaged packaging (shoes in original shoebox, apparel with original hang tags attached)
- Item(s) must NOT have been purchased on sale (excluding items purchased with a discount code or gift card)
- Item(s) must NOT have been limited release
We are unable to facilitate online exchanges. If you ordered online, head into a SUBTYPE store for a refund or exchange, pending stock availability. Alternatively, you can return via Post for a refund, and then place a new order.
Sale items are final sale and cannot be returned or exchanged unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
LIMITED RELEASE ITEMS
Limited release items cannot be returned or exchanged unless deemed faulty.
RETURNING YOUR ONLINE ORDER
You can return your order to a SUBTYPE store. Simply head in-store with your item(s) and proof of purchase - email order confirmation, order number (SUBAU) or bank statement. If you paid with card, please bring the same card in-store so your refund can be processed.
If you can't make it in-store, you can return via Post. Head to our returns portal, follow the prompts to purchase and print your returns label, then post your item back to us. Click here for more information on how to book your online return.
- Return packaging: Shoeboxes must be protected by a satchel or similar. If your shoebox is taped or has postal stickers attached, we cannot accept your return.
- Return costs: A $10 flat fee is payable by the customer when returning via Post.
RETURNING YOUR IN-STORE PURCHASE
To return your in-store purchase, head back in-store with your item(s) and proof of purchase - this can be your receipt or bank statement.
Please note that we cannot accept returns for in-store purchases via our online portal.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click here for more information.
Please note: Any shipping fees applied to original online orders will not be refunded, even if the whole order is returned. As shipping fees are separate costs from your item(s), you will only be refunded in full for the item(s) you purchased. This also applies to any online orders that are returned in-store.READ FULL ARTICLE
Free Returns on your first SUBTYPE Curated Purchase
For a limited time only, we're offering free returns on your first SUBTYPE Curated purchase. Our standard Returns Policy applies.
Terms & Conditions
- This offer only applies to your first SUBTYPE Curated purchase
- This offer is only available for SUBTYPE Curated products and excludes anything outside this collection
- This offer is valid on full-priced item(s) only and excludes sale item(s)
- Item(s) must be returned within 30 days of purchase
- Item(s) must be returned in their original condition, unworn and with tags attached
Contact our SUBTYPE Curators here to organise your return.