Returns Policy

We're constantly checking Government updates and directives, so if an area, city or state lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.

Need to return your items? If you are not 100% satisfied with your purchase, you can return your item(s) within 30 days of dispatching your order, if you meet the below return conditions.*

• It has been 30 days or less since the date of dispatch
• It was not purchased on sale at markdown prices
• The item was not purchased at a discounted price
• The item is NOT a limited release product
• In its original condition
• Unworn, unmarked and unwashed
• In the original packaging or box
• Not defective as a result of misuse
• Tags still attached

Sale, discount and limited release purchases are final and non-refundable unless deemed faulty.
*We reserve the right to reject any returns that do not meet these requirements.

Return Options

Please note that we cannot facilitate Paypal refunds in store. Online purchases using PayPal can only be returned online for a full refund.  As PayPal is a heavily encrypted, secure payment method, our store systems are unable to process PayPal refunds. Please see our article on PayPal returns for more information.

You will receive one of the three Returns Policy forms in your online order, depending on the item(s) that you purchased.

Important to note: Orders returned online will be issued a full refund only. If you'd like to exchange online, please place a new order and return your existing item for a refund.

Cost of returns

You are responsible for the costs of returning any item(s) to our online store unless deemed faulty. Any returned item(s) are your property and remain your responsibility until they reach our warehouse. Please ensure you retain your return tracking number as lost items will only be covered if tracking information can be provided.

In-store returns

For any purchases made in-store, you have 30 days from the date on the receipt to either return or exchange your item. In-store purchases cannot be returned to the online store.

Online returns

For any purchases made through our online store, you are welcome to go back in-store and return the item in person. Please refer to our guide on returning your item(s).

Faulty items

If you believe you have received a faulty item, please do not submit a general return as our returns warehouse does not process faulty assessments. Please read about our Faulty Assessment process here.

If you believe your purchase has a manufacturing fault, we'll be happy to cover the cost of the return.
Please refer to our in-store & online faulty assessment processes for more information.

• exchange for the same item
• exchange for a different size
• a full refund (depending on the payment method)
• disagree that there is a genuine manufacturing fault and therefore not process the return.

We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, please follow the below steps.

You are welcome to head into your local store and have the item assessed by a store manager. Click here for more information on in-store faulty assessments! If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our SUBTYPE Curators for a faulty assessment.

Alternatively, if you cannot make it to your local store, you may contact our SUBTYPE Curators below for a faulty assessment. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.* 

*Please do not send the faulty product back without contacting us first.

* Proof of purchase is required to initiate a Faulty Assessment. 

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.