What is your returns & exchanges policy?
Extended 60-Day Returns: Any purchases made between the 15th of November 2022 and the 31st of December 2022 will have an extended returns period of 60 days.
SUBTYPE orders can be returned provided the following conditions are met:
- Returned within 30 days from the date of purchase
- Item is unworn, unmarked and in original condition
- Item is in original packaging with tags attached
- Item was NOT purchased on sale (excludes items purchased with a discount code or gift card)
- Item is NOT a limited release item
+ SALE ITEMS
Sale items are final sale and cannot be returned or exchanged, unless deemed faulty. This does not apply to items where a discount code or gift card is used during checkout.
+ LIMITED RELEASE
Limited release items cannot be returned or exchanged, unless deemed faulty.
Return your purchase at any Australian SUBTYPE store provided our return conditions are met. Our in-store team can assist with a refund or exchange, pending stock availability. View our Store Locator.
RETURN BY POST
Items purchased online can be returned by post. Start your return below and follow the prompts to purchase and print your return shipping label, then post your item at the Post Office. Return shipping costs are payable by the customer. SUBTYPE does not offer online exchanges - Please post your item back to us for a refund and place a new order.
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Free Returns on your first SUBTYPE Curated Purchase
For a limited time only, we're offering free returns on your first SUBTYPE Curated purchase. Our standard return conditions apply.
Terms & Conditions |
- This offer only applies to your first SUBTYPE Curated purchase
- This offer is only available for SUBTYPE Curated products and excludes anything outside this collection
- This offer is valid on full-priced item(s) only and excludes sale item(s)
- Item(s) must be returned within 30 days of purchase
- Item(s) must be returned in their original condition, unworn and with tags attached
Contact our SUBTYPE Curators here to organise your return.
Do you offer extended returns over the holiday period?
Yes, all in-store and online purchases made between the15th of November 2022 and the 31st of December 2022 will have an extended returns period of 60 days.
If returning your item, please make sure it meets our return conditions here. All purchases made from the 1st of January 2023 will include our standard 30-day returns period.READ FULL ARTICLE